The #1 full-stack conversational AI
omnichannel solution for enterprise
Your digital workforce for repetitive
tasks, across mediums and channels
Shield understaffed call center
teams from routine calls with AI
Optimize decision-making with
robust conversational insights
Improve patient engagement and
overcome staffing shortages with AI
Handle unlimited patient calls without
increasing agents’ headcount
Extract rich conversational insights from
patient interactions across channels
Inside Hyro for healthcare: our
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Frontline thought leadership
Our latest in-depth research
Hyro’s video on-demand library
Insights from leading experts
Key industry terms and topics
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Get to know our origin story
Shrink your workload, save your workforce.
Born from “hieroglyphics”
It’s a language thing
We’re a language company
Our SuperHyros™ help enterprises to strengthen their relationships with end users through adaptive, AI-powered communications.
When companies team up with us, their communications get a big dose of wow. Good conversations can now be automated conversations – which means satisfied customers, better operational efficiencies and maximized returns.We call that HY-ROI.
A (very) surface-level history of conversational AI
Created by Joseph Weizenbaum to simulate a psychotherapist, using simple pattern matching and substitution methodology. Worked by pairing words that patients entered into a computer with a list of pre-scripted responses.
Artificial Linguistic Internet Computer Entity (A.L.I.C.E) is a chatbot that used heuristic pattern matching to have conversations. Invented by Richard Wallace in 1995, it relied on an XML schema known as artificial intelligence markup language (AIML), which specifies conversation rules. The program simulates chatting with a real person over the Internet – in this case, Alice, a young woman who can divulge personal details and answer easy questions.
90’s kids can’t forget SmarterChild. At one point, it amassed 10 million users and was getting a billion messages a day. This temperamental chatbot was baked into AOL Instant Messenger (AIM) and MSN Messenger with the power to carry out fun conversations, with some additional data access to popular services at the time, like the weather and Moviefone. It’s widely considered a successful show of “conversational computing”.
With the explosion of the iPhone came Siri for Apple iOS in 2010–an intelligent assistant and navigator that uses a natural language interface built on machine learning. Google followed suit with Google Assistant, originally launched in 2012 under a different name. Then came Cortana and Alexa in 2014. All of these digital assistants brought interactive voice into the mix, helping users send emails and texts, play music, place calls and find files, locations, and general information.
We’ll get to ChatGPT in a second. Large language models – neural networks with tons (billions) of parameters, trained on large quantities of text – came about in 2018. BERT was first on scene with 340 million parameters. But OpenAI wasn’t far behind, and shocked the world with GPT-3 in 2020, an LLM that boasted 175 billion parameters. After some fine-tuning, a variant called GPT-3.5 was made available to the public in 2022 in the form of a web interface. You guessed it. ChatGPT, the fastest growing app in history, generates human-like text and can carry out a variety of tasks, including writing scripts and translating books.
Hyro is part of a rich history of conversational innovation. We now carry the torch, with a mission to simplify interactions across all digital channels, so that companies and their customers can communicate easily and achieve more, together.
Across websites, call centers, mobile apps & more!
Adaptive Communications for the win
That’s a lot of routine calls & messages
It’s a bird, it’s a plane, it’s… the SuperHyros. We’re a hy-flying team of smart, scrappy go-getters — each with our own suite of skills. When we’re not saving the world from bad chat and voice bots, we’re celebrating big milestones together, both personal and professional. Each of us brings our own mix of superpowers to the table, but we’ve got some in common, too.
We strive for excellence in everything we do, and always find ways to impact success. No matter the challenges we face, we stay strong, move forward, and beat the odds.
We inspire trust. Our actions speak louder than words. Transparent and direct communication is at the heart of how we build and expand relationships, both internally and with our partners, community and customers.
It’s a team effort. While each one of us has unique experiences, perspectives and skills, we know that the whole is greater than the sum of its parts. We succeed together by promoting company-wide collaboration and accountability.
Today beats tomorrow — we act now, and make sure to listen, learn and adapt through change. We enjoy the journey and embrace the unexpected, moving (super) fast along the way.
We’re people-obsessed. Forging strong relationships is our secret sauce. Our SuperHyros and customers are at the heart of it all, and we are determined to wow them in everything we do, with empathy, humility and grace.
Get the most out of what you do. When opportunities and challenges arise, use them as springboards for personal and professional growth. We’ll supply the foundation, but you’ll need to build on it. Learn, level-up and soar hy-er than ever.
Hyro is a company full of leaders, bringing together decades of experience in enterprise and consumer SaaS, growth startups, healthcare technology and more – but our collective superpower is a shared passion for replacing bad chatbots and IVR systems with conversational AI that rocks. Here are just a few of us:
Superpower: can see the future of conversational AI
Superpower: can walk through walls of data
Superpower: creating relationships with her mind
Superpower: impervious to startup pains
Superpower: supersonic brand awareness
Superpower: X-ray visionary
Superpower: Turns ideas into products
Superpower: recruitment at the speed of light
Superpower: can warp reality with design
Superpower: invisible to churn
Superpower: can bend words to his will
Superpower: partnership building strength of 1000 suns
Superpower: can create a tidal wave of demand