Intent-based chatbots
are stuck in the past.
Slow to build, hard to maintain and impossible to scale — that’s intent-based. Organizations are quickly moving away from rigid conversational flows that result in...

Enterprises are going adaptive for better CX
The highest-performing conversational AI with the least amount of heavy lifting — that’s why modern enterprises trust Hyro to scale conversational experiences.

AI Virtual Assistant for Voice & Chat
Spend 60x Less Time Building With Intent-less AI Assistants — No Training Data Required.

Lightning fast to deploy
#1 in time to value, 173 days earlier than the next-fastest conversational AI solution

Effortless to maintain
Eliminate over 350 hours per year spent on building bots and maintaining conversational flows

Simple to scale
Update and add skills without manually configuring the content, expanding to new departments within the enterprise

Handle 10x more inquiries
Use our NLU engine to cover 10x more topics than other conversational AI solutions

Resolve over 85% of tasks
Optimize efficiency by automating repetitive tasks so support teams can focus on complex cases

Communicate cross-channel
Sync your conversations and insights via voice and chat across web, SMS and mobile and business messaging apps.
turn complex data into easy conversations and cost-optimizing insights

Ingests information automatically from websites, CSVs, APIs, CRMs and databases


Translates information to a knowledge graph,
which self-updates in real time as content changes


Data is made easily queryable by natural language across AI assistants on all channels


Provides real-time dashboards with engagement metrics and customer journey analytics
Integrations
Born from critical data sources,
grown through key integrations
Conversational AI assistants power engagement, growth, and revenue-driving interactions across your favorite tech stacks. When the content changes, the conversations update.


Ai assistant Skills
Our AI Assistants operate as skilled out-of-the-box members of your team
Define the actions, add the knowledge, and start. Plug and play skills are tailored to grow with your enterprise, pre-loaded with the core competencies you’d normally find in onboarded full-time employees.
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can book, reschedule and cancel appointments with physicians, 24/7.
Prescription Support
Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.
Billing and Registration
Patients can generate invoices and get immediate information on insurance claims
Smart Routing
Teams can route complex cases to the right agent automatically while resolving routine cases.
Form Filling
Teams can reduce time on form management and allow easy filling during an online chat
FAQs
Teams can simplify site search for patients and provide a better conversational experience
Call-to-Text
(SMS Deflection)
Teams can deflect repetitive tasks from call centers to SMS and provide faster response.
Site
Search
Teams can simplify site search for patients and provide a better conversational experience
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can book, reschedule and cancel appointments with physicians, 24/7.
Prescription Support
Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.
Billing and Registration
Patients can generate invoices and get immediate information on insurance claims
Smart Routing
Teams can route complex cases to the right agent automatically while resolving routine cases.
Form Filling
Teams can reduce time on form management and allow easy filling during an online chat
FAQs
Teams can simplify site search for patients and provide a better conversational experience
Call-to-Text
(SMS Deflection)
Teams can deflect repetitive tasks from call centers to SMS and provide faster response.
Site
Search
Teams can simplify site search for patients and provide a better conversational experience
Adaptive Natural Language Understanding Engine
An award-winning NLU Engine for enterprises that demand the best conversational experiences
Typical Natural Language Understanding (NLU) and Natural Language Processing (NLP) conversational AI solutions are all about machine learning and intents. That’s one big black box, and months of training data, predefined flows and resources spent building.
Hyro’s intent-less NLU engine delivers an industry-leading 95% accuracy rate, covering a wide range of diverse phrasings, syntax, styles, attributes and context. Simplified: we’re teaching AI assistants to upskill and converse the way that humans would. Technically speaking, Hyro uses a proprietary tri-fold approach to instantly generate AI assistants:
Hyro Named as Gartner® Cool Vendor™
2022 in Conversational and Natural
Language Technology

Computational Linguistics (CL)
Semantic rules and language context allow high quality & rapid improvements (vs. Machine Learning approach)

Others solution
- Pre-Defined Flows & playbooks
- Tons of Variations of Question
- Tons of Variations of Answers
- Teams of Annotators
- Teams of Conversational Designers
- Natural Language Experts

Hyro’s solution
(what is a verb, noun, adjective…)
- High Quality of Conversations
- Rapid Real-Time Improvements
- Ability to Easily Add Use Cases and Upskill

Knowledge Graphs (KG)
allow instant answers & seamless maintenance (vs. manual conversational flows)

Others solution
- 3-6 months to train an intent
- Can't pick up context and nuances
- Produces vague and lengthy answers
- Maintenance efforts are exponential as the number of intents increases

Hyro’s solution
- Less Training and 60x Faster Time to Value
- Instant Access to Accurate Answers
- Context Understanding and Pivoting
- Seamless Maintenance and Expansion
Declarative Modeling (DM)
makes it easy to build any virtual assistant (vs. intent-based approach)

Others solution
- Slow to design, build and deploy
- Difficult to maintain and repair
- Rigid, ineffective in answering questions

Hyro’s solution
- Reduces time spent building by 98%
- Eliminates 350 hours annually wasted on maintaining conversational flows
- Separates the dialog management from knowledge, so that changes made to existing datasets won’t harm different conversational flows elsewhere

Others solution
- Pre-Defined Flows & playbooks
- Tons of Variations of Question
- Tons of Variations of Answers
- Teams of Annotators
- Teams of Conversational Designers
- Natural Language Experts
Hyro’s solution
(what is a verb, noun, adjective…)
- High Quality of Conversations
- Rapid Real-Time Improvements
- Ability to Easily Add Use Cases and Upskill

Others solution
- 3-6 months to train an intent
- Can't pick up context and nuances
- Produces vague and lengthy answers
- Maintenance efforts are exponential as the number of intents increases
Hyro’s solution
- Less Training and 60x Faster Time to Value
- Instant Access to Accurate Answers
- Context Understanding and Pivoting
- Seamless Maintenance and Expansion

Others solution
- Slow to design, build and deploy
- Difficult to maintain and repair
- Rigid, ineffective in answering questions
Hyro’s solution
- Reduces time spent building by 98%
- Eliminates 350 hours annually wasted on maintaining conversational flows
- Separates the dialog management from knowledge, so that changes made to existing datasets won’t harm different conversational flows elsewhere