Hyro announces $20M Series B to advance responsible AI-powered communications.
The #1 full-stack conversational AI omnichannel solution for enterprise
Your digital workforce for repetitive tasks, across mediums and channels
Shield understaffed call center teams from routine calls with AI
Optimize decision-making with robust conversational insights
Improve patient engagement and overcome staffing shortages with AI
Handle unlimited patient calls without increasing agents’ headcount
Extract rich conversational insights from patient interactions across channels
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Shrink your workload, save your workforce.
Activate conversational AI assistants that adapt to your enterprise, performing top-line skills on behalf of burnt-out staff to achieve better engagement, operational efficiency and scalability.
The highest-performing conversational AI with the least amount of heavy lifting — that’s why modern enterprises trust Hyro to scale conversational experiences.
#1 in time to value, 173 days sooner than the next-fastest conversational AI solution.
Eliminate over 350 hours per year spent on building bots and maintaining conversational flows.
Update & add skills without manually configuring the content, expanding to new departments within the enterprise.
Use our NLU engine to cover 10x more topics than other conversational AI solutions.
Optimize efficiency by automating repetitive tasks so support teams can focus on complex cases.
Sync your conversations and insights via voice and chat across web, SMS, mobile and messaging apps.
Ingests information automatically from websites, CSVs, APIs, CRMs and databases.
Translates information to a knowledge graph, which self-updates in real time as content changes.
NLU Engine
Natural Language Understanding
Data is made easily queryable by natural language acrossAI assistants on all channels.
74%
Scheduled
Provides real-time dashboards with engagement metrics and customer journey analytics.
Conversational AI assistants power engagement, growth, and revenue-driving interactions across your favorite tech stacks. When the content changes, the conversations update.
Define the actions, add the knowledge, and start. Plug and play skills are tailored to grow with your enterprise, pre-loaded with the core competencies you’d normally find in onboarded full-time employees.
Customers can generate invoices and get immediate information on insurance claims
Booked Appointments
Average Pages Per Session
Average Session Duration
Typical Natural Language Understanding (NLU) and Natural Language Processing (NLP) conversational AI solutions are all about machine learning and intents. That’s one big black box, and months of training data, predefined flows and resources spent building.
Hyro’s intent-less NLU engine delivers an industry-leading 95% accuracy rate, covering a wide range of diverse phrasings, syntax, styles, attributes and context. Simplified: we’re teaching AI assistants to upskill and converse the way that humans would. Technically speaking, Hyro uses a proprietary tri-fold approach to instantly generate AI assistants:
Hyro Named as Gartner® Cool Vendor™ 2022 in Conversational and Natural Language Technology
#1 in time to value, 173 days earlier than the next-fastest conversational AI solution
Allow instant answers & seamless maintenance (vs. manual conversational flows)
Machine Learning, one big black box and an inefficient use of resources:
Teach AI Assistants sentence structure(what is a verb, noun, adjective…)
Intent-Based Approach “if X then Y”
Teach AI Assistants the hierarchical structure of relationships between all entities and attributes, associating them with context-specific inquiries, which allows for:
Manual Conversational Flows
Simplifying the process of deploying multiple AI Assistants at scale by automatically gathering knowledge and business logic and assigning actions:
Based on artificial intelligence (AI) and natural language processing (NLP), an intelligent virtual assistant helps organizations automate conversations and complete tasks at scale. Use cases automated include: frequently asked questions, lead generation, reservations and appointment scheduling, and more. Virtual assistants can be used via text and voice, and large organizations and enterprises see highest ROI by deploying them across multiple digital channels.
Yes. Using voice recognition and natural language understanding technologies, AI voice assistants can be deployed to automate repetitive tasks for customer service and engagement teams. In particular, companies across various industries are deploying voice AI technologies to automate call center interactions, facilitate self-service (through SMS deflection or call-to-text), and route calls. Learn more about Hyro’s solution for call center automation.
AI Chatbots are based on rigid decision trees and restricted intent-based conversational flows, making them frustrating for teams to manage, maintain, and scale. In addition, more “traditional” chatbots, which involve machine-learning algorithms, require months of training to function adequately and tend to provide poor customer experiences.
In contrast, Hyro’s AI virtual assistants for text and voice are NLP-based and require no decision trees or learning phases, eliminating the heavy lifting from IT and digital teams. Hyro’s Conversational AI technology enables our virtual assistants to converse in natural language, provide the most up-to-date data without human intervention and enhance customer experience at scale.
AI assistants for both voice and text can be deployed within days using Hyro. With different chatbot services, which require building bots and configuring them with content and defined flows manually, deployment can take months, as it relies heavily on IT teams’ time and resources.
Hyro’s technology, which scrapes and maps your organizational data into a knowledge graph, allows quick deployment of new assistants with minimal IT involvement. In addition, as Hyro is built on natural learning processing algorithms, it involves zero manual work in building conversational flows, significantly reducing deployment time.
Our assistants integrate with a wide selection of platforms and applications across different use cases, such as CRMs, live chat solutions, internal and external communication apps, and call center telephony systems. In addition, we provide integrations to industry-specific platforms such as electronic medical records (EMR) in healthcare and property management software in real estate. Learn more about Hyro’s integrations.