Is conversational AI for call center automation friend or foe? We say, friend, big time. Cut costs, reduce burnout, and improve call center agents' efficiency. Check out the five reasons Conversational AI is a Live Agent's Best Friend in 2021.

According to F. Curtis Barry and Company, employee turnover in most call centers is alarmingly steep, reaching anywhere from 25 percent and up. Sounds familiar? Find out how AI call center automation can reduce your call center turnover costs.

A Pew Research study found that only half of Americans say they'll take a COVID-19 vaccine. Misinformation surrounding the COVID-19 vaccine is jeopardizing the vaccination rollout in the U.S. Find out how to fight it with AI.

Healthcare has become a round-the-clock enterprise. But how did this happen? What factors contributed to this tectonic shift? This article tells the story of how telemedicine and medical AI exploded and changed the industry as we know it.