Customer Support

Tips to support customers at all touchpoints along their digital journey

Customer Support
 - 
4 min read

5 Reasons Conversational AI is a Live Agent’s Best Friend in 2021

Is conversational AI for call center automation friend or foe? We say, friend, big time. Cut costs, reduce burnout, and improve call center agents' efficiency. Check out the five reasons Conversational AI is a Live Agent's Best Friend in 2021.

The Hyro Team
February 4, 2021
Customer Support
 - 
6 min read

How Automating Call Centers with Conversational AI Can Reduce Costs in Healthcare

According to F. Curtis Barry and Company, employee turnover in most call centers is alarmingly steep, reaching anywhere from 25 percent and up. Sounds familiar? Find out how AI call center automation can reduce your call center turnover costs.

The Hyro Team
January 4, 2021
Customer Support
 - 
4 min read

How to Fight COVID-19 Vaccination Misinformation

A Pew Research study found that only half of Americans say they'll take a COVID-19 vaccine. Misinformation surrounding the COVID-19 vaccine is jeopardizing the vaccination rollout in the U.S. Find out how to fight it with AI.

The Hyro Team
December 17, 2020
Customer Support
 - 
5 min read

Closed but Open: How Medical Coverage Truly Became 24/7

Healthcare has become a round-the-clock enterprise. But how did this happen? What factors contributed to this tectonic shift? This article tells the story of how telemedicine and medical AI exploded and changed the industry as we know it.

Rom Cohen
August 6, 2020
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