CUSTOMER Success stories
Hyro’s Customers
Discover how leading healthcare organizations like yours leveled up patient access by automating and resolving millions of repetitive patient interactions with Hyro’s Responsible AI Assistants.
Loved by Millions of Patients
Trusted by Leading Healthcare Organizations
Don’t take our word for it
What our customers say about us
“Many patient inquiries and tasks can now be resolved end-to-end by Hyro’s AI assistants. Patients get what they need quickly and easily without waiting on hold, and agents can focus on the most complex calls.”
Craig Richardville
Chief Digital and Information Officer, Intermountain Health
What our customers say about us
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately.”
Aaron Miri
Chief Digital & Information Officer, Baptist Health
What our customers say about us
״We were able to deflect up to 80% of password reset calls through SMS self-service. It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would’ve provided manually.״
Matt White
Data & Innovation Officer, Contra Costa Health Services
Success Stories
The Hyro Effect
Health providers using Hyro chat and voice platform see on average:
+450%
Average Goal Completion
Rate (GCR)
+2,000
Average Hours Saved per Month
85%
Average AI
Resolution Rate
300%
Average ROI
After 6 Months
After 6 Months
Our Raving Fans
“Using Hyro, 98% of patient questions over the last 90 days have been answered 100% correctly. That’s a 98% AI accuracy rate.”
Elbridge Locklear
CIO Summa Health
“Our Hyro AI Assistant resolves 40% of patient interactions end-to-end. Think about it: those are calls that will no longer require an agent to spend their time on while leaving the patient satisfied.”
Craig Richardville
Chief Digital and Information Officer, Intermountain Health
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately” 
Aaron Miri
SVP, Chief Digital & Information Officer, Baptist Health Jacksonville
“Our call center has been overloaded with calls since the pandemic began, and we were looking for something to offset patient wait times and increase our staffs’ bandwidth. Post-deployment, we saw traffic to our call center halved, a deflection rate of 52%”
Michael Hasselberg
Chief Digital Health Officer, University of Rochester
Medical Center
“Being able to point to qualitative and quantitative analytics and say that we’ve automated a certain volume of tasks via Hyro, to showcase the differences we’re making organizationally; that’s game-changing.”
Julian Ammons
Director of IT Digital Cloud
Development Operations, Baptist Health
“What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible-and we’re seeing 47% more appointments booked online.” 
Dr. Curtis Cole
CIO Weill Cornell Medicine
“We were able to deflect up to 80% of password reset calls through SMS self-service.It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would’ve provided manually.”
Matt White
Data and Innovation Officer Contra Costa Health Services
“We wanted to offer patients the ability to be directed to Montefiore resources but also be in a position to get answers to key questions they had about COVID-19. We were looking for technology that would provide value to our patients and direct them to the care they needed.”
Jeffrey B. Short
VP and Chief of Staff, Montefiore Health System
“With Hyro’s Smart Routing in our call centers, we saw a 85% drop in our abandonment rates and 79% improvement in speed to answer.
That’s great performance and such a win for our patients!”
Mona Baset
VP Digital Services, Intermountain Health
“Prior to turning to Hyro, we looked at multiple vendors and some even asked us to build a solution ourselves. We knew we could do it if we had time. But time is exactly what we did not have given the imminent situation.”
Adrin Mammen
AVP, Patient Access
Transformation Officer, Montefiore Health System
“Hyro’s ability to quickly add and scale new use cases with little client-side maintenance is increasingly valuable in a world where digital engagement has become essential.” Dr. Curtis Cole
CIO Weill Cornell Medicine
“Hyro’s ability to quickly add and scale new use cases with little client-side maintenance is increasingly valuable in a world where digital engagement has become essential.” Dr. Curtis Cole
CIO Weill Cornell Medicine
