Book a demo to see how Hyro’s AI Assistants can help your organization:
Average Hours Saved per Month
“Many patient inquiries and tasks can now be resolved end-to-end by Hyro’s AI assistants. Patients get what they need quickly and easily without waiting on hold, and agents can focus on the most complex calls.”
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately.”
״We were able to deflect up to 80% of password reset calls through SMS self-service. It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would’ve provided manually.״
Automate over 85% of routine calls without human intervention to wipe out long wait times, increase productivity and reduce stress on customer-facing teams
Eliminate repetitive tasks with AI assistants that perform skills on behalf of burnt-out staff to achieve better engagement and operational efficiency
Capture a wealth of information from your customer interactions, automatically, with 24/7 access to raw conversational data that ensures workflow optimization
“Using Hyro, 98% of patient questions over the last 90 days have been answered 100% correctly. That’s a 98% AI accuracy rate.”
“Our Hyro AI Assistant resolves 40% of patient interactions end-to-end. Think about it: those are calls that will no longer require an agent to spend their time on while leaving the patient satisfied.”
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately” 
“Our call center has been overloaded with calls since the pandemic began, and we were looking for something to offset patient wait times and increase our staffs’ bandwidth. Post-deployment, we saw traffic to our call center halved, a deflection rate of 52%”
“Being able to point to qualitative and quantitative analytics and say that we’ve automated a certain volume of tasks via Hyro, to showcase the differences we’re making organizationally; that’s game-changing.”
“What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible-and we’re seeing 47% more appointments booked online.” 
“We were able to deflect up to 80% of password reset calls through SMS self-service.It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would’ve provided manually.”
“We wanted to offer patients the ability to be directed to Montefiore resources but also be in a position to get answers to key questions they had about COVID-19. We were looking for technology that would provide value to our patients and direct them to the care they needed.”
“With Hyro’s Smart Routing in our call centers, we saw a 85% drop in our abandonment rates and 79% improvement in speed to answer.
That’s great performance and such a win for our patients!”
“Prior to turning to Hyro, we looked at multiple vendors and some even asked us to build a solution ourselves. We knew we could do it if we had time. But time is exactly what we did not have given the imminent situation.”
“Hyro’s ability to quickly add and scale new use cases with little client-side maintenance is increasingly valuable in a world where digital engagement has become essential.”
“Hyro’s ability to quickly add and scale new use cases with little client-side maintenance is increasingly valuable in a world where digital engagement has become essential.” Once you provide our conversational AI experts with a few basic details about your business goals and target use cases, they’ll be able to showcase an AI assistant live on your website during the first call.
Based on availability, data is automatically scraped from web pages, CSVs, APIs, CRMs and more to highlight Hyro’s rapid plug and play approach to standing up conversational interfaces.
Hyro’s conversational AI is omnichannel, available across call centers, mobile apps, SMS and websites. All data from AI assistants syncs to a centralized conversational intelligence platform, serving up real-time insights from all calls, messages and other types of business interactions.
