IT Help desk

Outperform Your Existing IT Workflows with Instant Support at Scale

Clear up backlogged ticket queues and streamline self-service options for your patients and staff with an AI-powered IT Help Desk.

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Success story Spotlight

Contra Costa Health Services Deflects 80%
of All Password Reset Calls with Hyro

450%

Increase in Goal
Completion Rate
(GCR)*

80%

Of Password Reset
Calls Deflected to
SMS

95%

Success Rate for
MyChart Password
Reset

Read Full Success Story

Empower patients to self-serve and skip the line

Half of IT Help Desk calls result from users forgetting their passwords. Deflect over 80% of password reset calls and other frequent IT queries with 24/7 call-to-text capabilities.

  • Eliminate long hold times and patient frustration with a frictionless path to resolution
  • Automatically route patients calling to resolve IT issues to self-serve via SMS
  • Support patient goal completion with relevant resources, instructions and links

Remove pressure on your overtaxed IT teams

Support agents waste 20+ minutes on every low-touch call they handle. With AI-powered IT Help Desk, you can automate frequent tickets according to business logic and demand.

  • Route tickets to the right agents, send predefined responses, automatically tag issues and escalate critical tickets
  • Redirect patients to self-reset passwords, recover usernames, complete primary care changes, and more
  • Redirect employees to self-order equipment, check status of requests, regain system access, and more

Power better PSAT scores
and IT services with data

25% of patients will switch providers because of poor digital support. Uncover and solve your hidden IT service line issues using conversational analytics.

  • Optimize, update and inform new IT use cases by extracting rich conversational insights from patient and staff interactions
  • Understand trending keywords, services and FAQs for IT teams across your organization
  • Share unfiltered reports featuring usage, engagement, resolution and speed to answer to optimize for better operational efficiencies

Elevate the quality and speed of MyChart support

Automate MyChart troubleshooting through an advanced, HIPAA-compliant API to streamline login issues, PCP changes, and more.

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All Integrations

Making a Difference at Contra
Costa Health Services

Watch CCHS’s Data and Innovation Officer, Matt White, describe how IT Help Desk drives unprecedented call deflection for the organization’s Member Services team and boosts digital adoption of key web offerings.

Expand to Multiple Channels and
Show Data-Driven ROI

AI Assistants for Voice & Chat

Field unlimited patient inquiries across web, mobile apps, and SMS by providing instant and accurate answers and services.

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Call Center Automation

Deflect repetitive tasks from your agents and eliminate departmental burnout and operational inefficiencies with AI-powered call center automation.

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Patient Journey Analytics

Gain an impartial, 360° overview of patient behavior, including in-demand topics and main call drivers, to inform clinical, operational, and business decisions.

Discover Conversational Intelligence

End IT frustration for your teams and
the patient populations they serve.

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