RX Management

Unlock Loyalty-Forming, Cost-Effective Rx Management

Slash prescription processing costs, eliminate repetitive status-tracking calls, and transform how patients receive their medication with AI-powered Rx management.

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We found Hyro to be the right solution to scale automation across multiple channels and help us enhance service levels for our team members, medical staff and patients alike.
Aaron Miri, SVP, Chief Digital & Information Officer, Baptist Health
Aaron Miri, SVP, Chief Digital & Information Officer, Baptist Health

Save on every Rx refill request

The average cost of handling a refill hovers at $11 per request. Subtract personnel time and administrative overhead from the equation with end-to-end refill automation.

  • Patients are securely identified through PII and prescription number
  • AI assistants confirm eligibility and provide an update on remaining refills
  • Refill requests are automatically processed for delivery and logged on patients’ Rx profiles without agent involvement

Deliver immediate status updates

Patients wait on hold for 30+ minutes just to check on Rx status. Provide your patients with a frictionless path to instantly track their refills, 24/7, and prevent service line backlogs.

  • AI assistants identify patients and match them to Rx profiles 2x faster than human agents
  • Patients can quickly find out if their refill is still processing, submitted, in delivery, or ready to pick up
  • Patients receive a text message with the current delivery status or pick-up address once their refill is ready

Mitigate human error with AI accuracy

Medication errors cost US health systems an estimated $3.5 billion annually. Remove inevitable human missteps from Rx management with HIPAA-compliant AI assistants fully integrated with your EMR.

  • AI assistants enact strict system-defined identification and authorization protocols—zero conversational deviations allowed
  • If prescription is not listed on the Rx profile or patients are ineligible, requests will be auto-rejected
  • In case of rejection, patients receive the appropriate clinic contact information for case escalation

Easily sync to your Willow Ambulatory module

Seamlessly integrate Rx Management with your Epic Willow Ambulatory module for consistent and safe service delivery.

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All Integrations

Automate Rx Management Across Multiple
Channels and Show Data-Driven ROI

AI Assistants for Voice & Chat

Field unlimited patient inquiries across web, mobile apps, and SMS by providing instant and accurate answers and services.

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Call Center Automation

Deflect repetitive tasks from your agents and eliminate departmental burnout and operational inefficiencies with AI-powered call center automation.

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Patient Journey Analytics

Gain an impartial, 360° overview of patient behavior, including in-demand topics and main call drivers, to inform clinical, operational, and business decisions.

Discover Conversational Intelligence

Flip the script and streamline medication
delivery with AI-powered Rx management.

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