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Enrich Telephony Workflows with AI Assistants for Cisco

Automate routine calls, enable conversation-led smart routing, and enhance agent workflows to improve support experiences and optimize call center efficiency—all within your Cisco telephony and agent desktop infrastructure.
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Boost Call Center Efficiency with
AI assistants for Cisco

Smart Routing
AI Assistants are embedded into your Cisco telephony system through DID or SIP, allowing conversational routing within existing phone networks.
Flexible Architecture
Hyro’s platform adjusts to your Cisco package, communicating with CUBE, UCM, DMZ and other elements to fit your existing architecture.
Patient Identification​
Automate patient identification for all calls before transferring to an agent and reduce agent average handling time.
SMS Deflection
Deflect relevant calls to online self-service options or text summaries using SMS, including links to password reset and test results.
Automated Scheduling &
Rx Management
AI Assistants automate routine appointment scheduling and Rx refill tasks, reducing the load on contact center staff.
Contextual Live Agent Handoff
AI Assistants collect information during interactions to provide agents with auto populate fields and summary information during handoff.

Hyro for Cisco UCCX,
PCCE and UCCE

Hyro seamlessly integrates with Cisco’s Unified Contact Center packages to automate support and route incoming calls using AI assistants. Embed Hyro’s smart routing capabilities within your telephony system, and offer a more flexible, conversational approach to routing patient calls.
  • Replace complex IVR menus with a conversational interface
  • Route to out-of-the-box healthcare specific skills
  • Collect call information for actionable patient engagement analytics

Hyro for Cisco Finesse
Agent Desktop

Hyro integrates with Cisco Finesse to automate time consuming routine tasks before seamlessly transferring to the agent desktop. Maximize call center productivity by reducing wait times, average handling time, and enabling agents with detailed call information.
  • Automate patient identification before agent handoff
  • Provide call info including reason for call, patient details, call transcript with AI assistant and more.
  • Create single pane of glass view for agents, bringing in data from your EHR or CRM
91%
Routes Successfully Identified
44%
Repetitive Calls Automated
-85%
Call Abandonment Rate
Our Hyro AI Assistant resolves 40% of patient interactions end-to-end. Think about it: those are calls that will no longer require an agent to spend their time on while leaving the patient satisfied.
Craig Richardville,
Chief Digital and Information Officer at Intermountain Health
Craig Richardville,
Chief Digital and Information Officer at Intermountain Health

Seamless setup for your IT teams,
Instant impact on your support flows

Connect
Setup DID or SIP transfer between Hyro and Cisco to allow movement of calls and information between systems.
Automate
Automate routine calls and patient identification steps with out-of-the box healthcare skills before transferring to an agent.
Optimize
Get real-time analytics including call volume breakdown, deflection rates, and more to continuously improve support flows.

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Supercharge your Cisco Telephony workflows
with enterprise-grade conversational AI.

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