Back to all Integrations 360° Impact on Support Workflows with AI Assistants for Salesforce Automate repetitive inquiries, optimize for better access, and gain business insights across omnichannel journeys – all within your Salesforce org. Talk with our Salesforce Specialist Let's Talk You're in good company See Hyro in Action Streamline support with omnichannel AI assistants for Salesforce SALESFORCE SERVICE CLOUD VOICE Route & Deflect Calls Automatically AI assistants resolve calls at first-touch with SMS deflection to self-service channels or route to the correct support representative. SALESFORCE KNOWLEDGE No Maintenance Required AI assistants link to Salesforce Knowledge and scrape selected sources such as websites to eliminate the need for manual updates. SALESFORCE PATIENT RECORDS Securely Identify & Manage Records HIPAA Compliant AI assistants pull directly from Salesforce to verify customers via personal identifiable information and update records. SALESFORCE LIVE AGENT Seamless Handoff to Live Agent AI assistants provide agents with a verified record and detailed summary of the caller’s request directly within the Live Agent Dashboard. SALESFORCE CASE OBJECT Automate New Case Creation AI assistants automatically open a new case based on customer interactions, automating customer verification and Live Agent handoff. SALESFORCE ANALYTICS DASHBOARD Bridge Customer Journey Gaps AI assistants aggregate insights about trends, missing knowledge, and more for real-time visibility into user behavior and AI performance. Hyro for Salesforce Health Cloud Hyro’s Adaptive Communications platform seamlesslyintegrates with Health Cloud to automate routinepatient interactions and workflows, maximize foradministrative productivity, and reduce cost-to-servewhile driving exceptional patient outcomes. EHRs integrated directly into your Salesforce Out-of-the-box healthcare specific skills End-to-end patient engagement analytics Easy API connection to physician directories Hyro for Salesforce Service Cloud Hyro’s Adaptive Communications platform seamlessly integrates with Service Cloud to automate repetitive customer support inquiries, maximize contact center productivity, and reduce cost-to-serve while driving exceptional self-service customer experiences. Out-of-the-box customer service skills Clear end-to-end customer journey analytics Easy API connection to external service knowledge Seamless connection with your telephony systems -99% Average Hold Time +65% Call Deflection Rate +85% Automation Rate The seamless integration between Hyro, Genesys, and Salesforce was built to connect with our Epic system. Hyro’s integrated Salesforce component means that when the agent gets the call they have a 360° view. Craig Richardville, Chief Digital and Information Officer at Intermountain Health Craig Richardville, Chief Digital and Information Officer at Intermountain Health Call center automation Easy Implementation for Health Systems – Ready for Patient Impact Configure Easily configure your Web, Mobile and Contact Center AI Assistants from within your Salesforce Admin Console Automate Automate common queries, identification, case creation and provide agents with conversation logs to pick up where the AI Assistant left off Optimize Get real-time analytics including key search terms, missing knowledge, and funnel drop off points to continuously improve support flows Download our Salesforce integration one-pager Download Supercharge your Salesforce workflows with enterprise-grade conversational AI.