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360° Impact on Support Workflows with AI Assistants for Salesforce

Automate repetitive inquiries, optimize for better access, and gain business insights across omnichannel journeys – all within your Salesforce org.

Talk with our Salesforce Specialist

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See Hyro in Action

Streamline support with
omnichannel AI assistants for Salesforce

SALESFORCE SERVICE CLOUD VOICE
Route & Deflect Calls Automatically

AI assistants resolve calls at first-touch with SMS deflection to self-service channels or route to the correct support representative.

SALESFORCE KNOWLEDGE
No Maintenance
Required

AI assistants link to Salesforce Knowledge and scrape selected sources such as websites to eliminate the need for manual updates.

SALESFORCE PATIENT RECORDS
Securely Identify &
Manage Records 

HIPAA Compliant AI assistants pull directly from Salesforce to verify customers via personal identifiable information and update records.

SALESFORCE LIVE AGENT
Seamless Handoff to
Live Agent

AI assistants provide agents with a verified record and detailed summary of the caller’s request directly within the Live Agent Dashboard. 

SALESFORCE CASE OBJECT
Automate New Case
Creation

AI assistants automatically open a new case based on customer interactions, automating customer verification and Live Agent handoff. 

SALESFORCE ANALYTICS DASHBOARD
Bridge Customer Journey
Gaps

AI assistants aggregate insights about trends, missing knowledge, and more for real-time visibility into user behavior and AI performance.

Hyro for Salesforce

Health Cloud

Hyro’s Adaptive Communications platform seamlessly
integrates with Health Cloud to automate routine
patient interactions and workflows, maximize for
administrative productivity, and reduce cost-to-serve
while driving exceptional patient outcomes.

  • EHRs integrated directly into your Salesforce
  • Out-of-the-box healthcare specific skills
  • End-to-end patient engagement analytics
  • Easy API connection to physician directories

Hyro for Salesforce

Service Cloud

Hyro’s Adaptive Communications platform seamlessly integrates with Service Cloud to automate repetitive customer support inquiries, maximize contact center productivity, and reduce cost-to-serve while driving exceptional self-service customer experiences.
  • Out-of-the-box customer service skills
  • Clear end-to-end customer journey analytics
  • Easy API connection to external service knowledge
  • Seamless connection with your telephony systems
-99%

Average Hold Time

+65%

Call Deflection Rate

+85%

Automation Rate

The seamless integration between Hyro, Genesys, and Salesforce was built to connect with our Epic system. Hyro’s integrated Salesforce component means that when the agent gets the call they have a 360° view.
Craig Richardville,
Chief Digital and Information Officer at Intermountain Health
Craig Richardville,
Chief Digital and Information Officer at Intermountain Health
Call center automation

Easy Implementation for Health
Systems – Ready for Patient Impact

Configure

Easily configure your Web, Mobile and Contact Center AI Assistants from within your Salesforce Admin Console

Automate

Automate common queries, identification, case creation and provide agents with conversation logs to pick up where the AI Assistant left off

Optimize

Get real-time analytics including key search terms, missing knowledge, and funnel drop off points to continuously improve support flows

Download our Salesforce integration one-pager

Supercharge your Salesforce workflows with
enterprise-grade conversational AI.