Conversational AI Integrations

Conversations are better, together

Connect AI-powered communications with the world’s leading software and solutions to unlock next-level support, access and engagement.

best-in-class meets best-in-conversations

Easily add enterprise conversational AI
to the technology stack you trust

Capitalize on investments you’ve already made in existing workflows, data infrastructure and CX technologies.
Ensure frictionless deployment efforts — your IT and architecture teams will appreciate the difference.

Hyro's Integrations

  • Epic_Integration
    Epic EMR/EHR, Healthcare

    Sync with Epic EMR to unlock open and direct scheduling for patients over the phone. Patient identification and MyChart troubleshooting via web-based AI assistants are also live on Epic AppOrchard.

  • Salesforce Integration
    Salesforce CRM

    Automatically create and update leads and contacts directly from conversations. Source accurate data from Salesforce to power better interactions, and funnel to Salesforce Chat when live agents need to be looped in.

  • Cisco CCaaS

    Layer natural language technology easily over Cisco’s IP Telephony/Voice over IP (VoIP). Powerful and fast SIP/DID integrations keep your existing call center infrastructure intact.

  • Nice Integration
    NICE CCaaS

    Integrate conversational AI with NICE telephony and contact center infrastructure for advanced call handling, leveraging SIP/DID/PSTN/VXML compatibility, CXone Expert, and Agent Screen Pop to improve workflows and customer experiences.

  • Oracle Cerner Integration
    Oracle Cerner EMR/EHR, Healthcare

    Connect with Oracle to enable real-time access to patient data, delivering enhanced personalization for engagement journeys such as appointment and prescription management.

  • Kyruus-Health_Integration
    Kyruus Health Healthcare

    Seamlessly pair conversational AI with KyruusOne's search, match, and scheduling solutions. Tap into the #1 clinical taxonomy in the healthcare space with provider data management.

  • Servicenow_Integration
    ServiceNow ESM

    Connect Hyro with ServiceNow to streamline workflows and case management. Automate routine tasks, reduce manual intervention, and enhance operational efficiency across healthcare IT and service teams.

  • Genesys_Integration
    Genesys CCaaS

    Combine your Genesys Cloud CX infrastructure with Hyro to automate patient ID capture, streamline call routing, and enrich call logs, optimizing agent efficiency and enhancing the patient experience.

  • Avaya_Integration
    Avaya CCaaS

    Leverage Avaya’s robust telephony infrastructure, including call distribution and unified communication tools, to enhance patient support and improve contact center performance.

  • Twilio_Integration
    Twilio Collaboration Tools

    Integrate with Twilio's full Cloud Communications Suite, including their live agent messaging tool Twilio Flex, SMS solution, and voice/ telephony solutions via call centers.

  • Artera_Integration
    Artera Healthcare

    Link Hyro to Artera to enhance patient engagement through intelligent communication workflows, leveraging SMS, email, and voice channels for timely, personalized interactions and improved outcomes.

  • Eclinical-Works_Integration
    eClinicalWorks EMR/EHR, Healthcare

    Pair conversational AI with eClinicalWorks to enhance electronic health record (EHR) management, streamline patient communication, and automate key administrative tasks, improving operational efficiency.

  • Gozio_Integration
    Gozio Healthcare

    Leverage Gozio’s mobile wayfinding solutions to enhance the patient journey with real-time navigation support and personalized guidance while automating communication across multiple touchpoints.

  • Infermedica_Integration
    Infermedica Healthcare

    Combine Hyro's conversational AI with Infermedica’s symptom checker to offer personalized health assessments, improving patient experience and supporting faster decision-making in care delivery.

  • Athenahealth_Integration
    Athenahealth Healthcare

    Link with Athenahealth’s cloud-based healthcare platform to deliver tailored interactions across channels, enhancing scheduling and billing flows, and simplifying administrative processes.

  • Meditech_Integration
    Meditech EMR/EHR, Healthcare

    MediTech’s healthcare platform alongside Hyro’s conversational AI can optimize patient engagement and ensure seamless data exchange for a more personalized care journey.

  • Amazon_Connect_Integration
    Amazon Connect CCaaS

    Utilize Amazon Connect’s telephony infrastructure for call distribution and multi-channel communication to deliver efficient, personalized patient interactions.

  • Symplr_Integration
    Symplr Healthcare

    Optimize provider scheduling and credentialing workflows, ensuring compliance and improving operational efficiency with Symplr’s workforce management platform alongside Hyro’s intelligent conversational AI.

  • Ivanti_Integration
    Ivanti ESM, Healthcare

    Integrate with Ivanti to enhance IT service management workflows, reduce manual intervention, and improve support response times, improving operational efficiency and enabling faster response times.

  • Cisco-Webex_Integration
    Cisco Webex Collaboration Tools

    Combine Cisco Webex collaboration tools with conversational AI to enhance team communication and agent workflows. Enable seamless meeting scheduling, virtual agent support, and real-time escalations.

  • Zendesk Integration 2X
    Zendesk CRM, Customer Support

    Optimize customer support workflows via Zendesk with AI-powered assistants. Add a layer of smart routing and deflection to pre-existing IT help desk operations, escalating only complex cases to live agents.

  • Slack_Integration
    Slack Collaboration Tools

    Enable better IT ticketing and live chat via Slack. Fast track the delivery of escalated tickets to agents, including auto-generated summaries that prevent gaps in customer support.

What industry leaders are saying:

What attracted us to Hyro was their adaptive and sophisticated approach, which allowed for easy integration with Epic and improved the patient experience, particularly in regards to booking appointments. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.
Curtis Cole, CIO, Weill Cornell Medicine
The seamless integration between Hyro, Genesys, and Salesforce was built to connect with our Epic system. Hyro’s integrated Salesforce component means that when the agent gets the call they have a 360° view.
Craig Richardville,
Chief Digital and Information Officer at Intermountain Health
We are thrilled to be working with Hyro, a company that is revolutionizing the way patients engage with digital health services, to ensure healthcare is more accessible to everyone, and look forward to combining our individual expertises to achieve this goal.
Piotr Orzechowski, CEO, Infermedica
Piotr Orzechowski, CEO, Infermedica
We are excited to partner with an innovative company like Hyro to help healthcare organizations fully leverage their investments in provider data to connect patients with the right care—across channels—through a convenient, modern experience.
Gail Airasian, General Manager for Emerging Markets, Kyruus
Gail Airasian, General Manager for Emerging Markets, Kyruus

Frequently Asked Questions

Hyro’s out-of-the-box solution is ready to go live in a matter of days. AI assistants are equipped with the necessary skills and custom integrations, to delight your customers right away, without any training required.

Hyro’s omnichannel solution allows you to scale quality conversations across your preferred digital channels, including; phone, web, SMS, email, mobile apps and more

 

Optimize workflows with AI assistants that
pair perfectly alongside your favorite tools