McKinsey's Laura Semlies' Philosophy on Transparency in the Patient Experience

Edward Marx, CEO of Divurgent and former CIO of Cleveland Clinic, reveals the strategies required to push digital innovation projects forward within a health system. In an age of heightened digital demand from providers and patients, Marx suggests that executives such as CIOs, CMIOs and CDOs place their emphasis on governance within the healthcare organization, and take the time to go “undercover” in the hospital to understand daily challenges on a tangible, human level. Tune in to hear the full episode.

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Angela Yochem, Novant Health’s EVP Chief Transformation and Digital Officer, takes us through her unconventional professional journey through Dell, Bank of America and Rent-A-Center that eventually landed her in healthcare, where transformation is needed most. She shares her highest priorities as a member of the C-suite, and the main motivation behind Novant Health’s new Innovation Lab. Angela also digs into tips and tricks for creating a seamless automation-infused patient journey, placing her digital bets on emerging technologies with a strong emphasis on AI. Tune in for the full episode.‍

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Craig Richardville, recently named as the new Chief Digital and Information Officer and Senior Vice President at Intermountain Healthcare, is a force in healthcare innovation. Craig dishes on the recent merger of SCL Health and Intermountain Healthcare, and his ambitious plans to transform Intermountain from a health system providing digital services to a digital company delivering health services. The key ingredient? Moving from being provider-focused to patient-focused. Tune in to catch Craig’s “bullish or bearish” bets on emerging technologies, his prediction of the next big trend in healthcare, and invaluable career advice for aspiring healthcare leaders.

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