Patient Journey Pioneers

Roadmaps from the Top Digital Leaders in Healthcare

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Every journey needs a compass.

Healthcare is at a crossroads. Patients are demanding retail-like digital experiences. Providers are walking the path, but are they in the right direction?

Welcome to Patient Journey Pioneers. Soak up insights from leading executives as they dish on emerging technologies, digital acceleration and innovative strategies that are pushing the patient journey to new heights.

Episode 12

How Teladoc Health Connects the Digital Dots for a Next-Gen Care Model

Claus Torp Jensen, Teladoc Health's Chief Innovation Officer, lets us in on the importance of designing a better patient experience within the system's constraints. Jensen walks us through Teladoc Health's method for creating longitudinal patient records to realistically connect the dots and remove friction from the patient-physician relationship. Claus is on a mission to make healthcare ambient ten years from today and, until then, to design a healthcare model that surrounds and supports patients in a ubiquitous, non-intrusive manner.

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Episode 11

How LifeBridge Health Bridges the Gaps of Digital Literacy

Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa holds a strong belief that the patient should be viewed as a digitally enabled participant, a notion that digital healthcare executives should consider when designing the patient journey. She discusses the importance of balancing digitization, humanization, and personalization. We top the episode off with emerging technologies in healthcare and the ones she predicts to see on the horizon, and shares her best practices for leadership in the workspace (and life in general).

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Episode 10

Key Lessons Learned from Shift Forward Health — 2022 & Beyond

After having produced more than 500 episodes on Shift Forward Health, the podcast for progressive healthcare leaders, Jared Johnson could’ve shared 500 eye-popping insights (if we had the time). On this episode, Jared, who has also created a contagious framework for healthcare organizations to lead with disruptive innovation, shares the absolute best lessons learned from all these years spent interviewing key executives in the industry. He lets us in on his mission to make healthcare consumer-first by waging war on silos, lip service, and bureaucracy, and by bringing the tools and innovative mindsets of change-makers to the mainstream. Tune in as we uncover the top challenges CIOs face today, reveal Jared’s vision of the ideal patient journey, and read his crystal ball on digital healthcare for years to come.

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Episode 9

How Ballad Health Brings High Demand Health Services to Patients’ Fingertips

After years of experience in the field, Taylor’s approach is plain and simple: access to healthcare should be easy. Health equity and meeting patients where they are, are only some of her guiding lights as she sets out on her daily mission to improve Ballad Health’s patients’ digital experience as Senior Vice President and Chief Consumer Officer. Today, Ballad Health is rocking its own apps, one for their team members and one for patients, enabling them to search for physicians and schedule appointments — just one example of how high demand healthcare is being brought to their fingertips. Tune in as Taylor gives us the scoop on strategies that improve the delivery of care, while overcoming internal struggles and change management all in a strained workforce.

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About the host

Liat Kozuch

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

Be a pioneer. Bring better digital roadmaps back to your healthcare organization.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Patient Journey Pioneers

Roadmaps from the Top Digital Leaders in Healthcare

Every journey needs a compass.

How Teladoc Health Connects the Digital Dots for a Next-Gen Care Model

How LifeBridge Health Bridges the Gaps of Digital Literacy

Key Lessons Learned from Shift Forward Health — 2022 & Beyond

How Ballad Health Brings High Demand Health Services to Patients’ Fingertips

Be a pioneer. Bring better digital roadmaps back to your healthcare organization.

Discover how adaptive communications can drive a better digital patient experience in healthcare.