Patient Journey Pioneers

Roadmaps from the Top Digital Leaders in Healthcare

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Every journey needs a compass.

Healthcare is at a crossroads. Patients are demanding retail-like digital experiences. Providers are walking the path, but are they in the right direction?

Welcome to Patient Journey Pioneers. Soak up insights from leading executives as they dish on emerging technologies, digital acceleration and innovative strategies that are pushing the patient journey to new heights.

Episode 8

How Seattle Children's Creates Equity and Diversity Through Digital Transformation

Dr. Zafar Chaudry, industry award-winner and Chief Digital Officer & CIO of Seattle Children’s Healthcare, shares his belief that digital healthcare executives are in the business of patients, not in the business of IT. The plans and tools Seattle Children’s implements must be available to all patients from all segments, or they won’t be of much value. Not everyone has the latest iPhone let alone a mobile phone, so Dr. Chaudry sets out on a mission day after day to enable all patients to access new technologies. Join us as Chaudry shares best practices on how to bring digital solutions from ideation to execution, and the secret behind Seattle Children’s historically low 8% turnover rate.

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Episode 7

Baylor Scott & White Focus on Personalization, AI and Transformation

Tom Bowen Wright, VP Digital Health of Baylor Scott & White Health, shares his enthusiasm around personalization and its implementation in healthcare, specifically how personalized interactions will be embedded in communications, call centers, front desks, and through care teams. He believes this will eventually enhance relationships, intimacy, and overall better outcomes. We also discuss designing products around individuals, gamification, artificial intelligence, and more trends. Tom leaves us with insights on the needs of the future patient, and what’s next in healthcare technology.

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Episode 6

UPMC's Strategy for End-to-End Digital Self-Service

Robert Bart, Chief Medical Information Officer of UPMC shares his recent focus on streamlining patients' digital experiences through end-to-end digital self-service, increasing both engagement and satisfaction. He reveals his outlook on AI and other emerging technologies in healthcare and provides best practices for implementing digital innovation within a system; as well as measuring its success. Spoiler: it takes shared ownership along with laser-sharp operations for good execution.

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Episode 5

How HonorHealth Balances Quality, Cost, and Access

Dr. Whitfill, HonorHealth's Chief Transformation Officer and named one of Becker's 32 inspiring chief transformation officers in healthcare 2022, shares his mission to use digital technologies to assist not only patients, but also caregivers, practitioners and employees the like. We discuss the specific milestones he uses to measure the success of HonorHealth's digital endeavors, as well as how to balance quality, cost, and access.

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About the host

Liat Kozuch

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

Be a pioneer. Bring better digital roadmaps back to your healthcare organization.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Patient Journey Pioneers

Roadmaps from the Top Digital Leaders in Healthcare

Every journey needs a compass.

How Seattle Children's Creates Equity and Diversity Through Digital Transformation

Baylor Scott & White Focus on Personalization, AI and Transformation

UPMC's Strategy for End-to-End Digital Self-Service

How HonorHealth Balances Quality, Cost, and Access

Be a pioneer. Bring better digital roadmaps back to your healthcare organization.

Discover how adaptive communications can drive a better digital patient experience in healthcare.