Diagnosed: Enhancing the Patient Journey with Empathy, Personalization and Technology

Featuring Cris Ross & Edward Marx,
CIO, Mayo Clinic and CEO, MarxAdvisory

In this episode of Patient Journey Pioneers, we engage in an enlightening discussion with Cris Ross, CIO of Mayo Clinic, and Ed Marx, CEO of Marx Advisory, about their newly authored book “Diagnosed” and its companion white paper on improving the patient experience. Cris and Ed share their personal healthcare journeys, the inspiration behind their book, and offer actionable insights on enhancing empathy and personalization in healthcare. They also delve into future trends and challenges in the healthcare industry. The episode concludes with a fun speed round and personal reflections on music.

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About the host

Liat Kozuch

Podcast Host at Hyro

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

About the speaker

Cris Ross & Edward Marx

CIO, Mayo Clinic and CEO, MarxAdvisory

In this episode of Patient Journey Pioneers, we engage in an enlightening discussion with Cris Ross, CIO of Mayo Clinic, and Ed Marx, CEO of Marx Advisory, about their newly authored book "Diagnosed" and its companion white paper on improving the patient experience. Cris and Ed share their personal healthcare journeys, the inspiration behind their book, and offer actionable insights on enhancing empathy and personalization in healthcare. They also discuss future trends and challenges in the healthcare industry. The episode concludes with a fun speed round and personal reflections on music.

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