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Claus Torp Jensen, Teladoc Health’s Chief Innovation officer, lets us in on the importance of designing a better patient experience within the constraints of the system, and how Teladoc Health uses tools to make a longitudinal record of the patient to realistically connect the dots and remove friction – both on the patients’ side, as well as the clinicians’ side. We discuss the care components best suited for virtual care, and a next-gen, integrated care model. Claus holds a strong vision that in 10 years from now, healthcare will be ambient, and until then, healthcare should design itself in a way that it surrounds the patient in a ubiquitous, non-intrusive manner. He dives into Teladoc Health’s recent partnership with Microsoft and what’s on the horizon for Teladoc Health.
