Baylor Scott & White Focus on Personalization, AI and Transformation

Featuring Tom Bowen Wright,
Former VP Digital Health, Baylor Scott & White Health


Tom Bowen Wright, VP Digital Health of Baylor Scott & White Health, shares his enthusiasm around personalization and its implementation in healthcare, specifically how personalized interactions will be embedded in communications, call centers, front desks, and through care teams. He believes this will eventually enhance relationships, intimacy, and overall better outcomes.

We also discuss designing products around individuals, gamification, artificial intelligence, and more trends. Tom leaves us with insights on the needs of the future patient, and what’s next in healthcare technology.

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About the host

Liat Kozuch

Podcast Host at Hyro

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

About the speaker

Tom Bowen Wright

Former VP Digital Health, Baylor Scott & White Health

Tom Bowen Wright has been recently appointed as VP Digital Health & Transformation at Kelsey-Seybold Clinic, having spent the last six years at Texas-based Baylor Scott & White Health. In the past, he worked for JP Morgan Chase and McKinsey & Company, and also served as VP Strategy at Adeptus Health. Tom is passionate about transforming healthcare, deploying innovative technologies, products and business models and to modernize healthcare delivery and payment systems.

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