How Ballad Health Brings High Demand Health Services to Patients’ Fingertips

Featuring Taylor Hamilton,
Senior Vice President, Chief Consumer Officer, Ballad Health


After years of experience in the field, Taylor’s approach is plain and simple: access to healthcare should be easy. Health equity and meeting patients where they are, are only some of her guiding lights as she sets out on her daily mission to improve Ballad Health’s patients’ digital experience as Senior Vice President and Chief Consumer Officer.

Today, Ballad Health is rocking its own apps, one for their team members and one for patients, enabling them to search for physicians and schedule appointments — just one example of how high demand healthcare is being brought to their fingertips.

Tune in as Taylor gives us the scoop on strategies that improve the delivery of care, while overcoming internal struggles and change management all in a strained workforce.

Get the latest journeys from our
pioneers directly to your inbox.

About the host

Liat Kozuch

Podcast Host at Hyro

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

About the speaker

Taylor Hamilton

Senior Vice President, Chief Consumer Officer, Ballad Health

Taylor Hamilton is the Senior Vice President and Chief Consumer Officer at Ballad Health. As the leader of the consumer experience, she oversees the development of new and innovative interactions with patients and families, listening to the needs of consumers and physicians and using those insights to develop an improved customer journey through traditional and innovative digital solutions. In her role, Hamilton emphasizes the importance of expanding digital health literacy access to patients as new health technology emerges. As CCO, she is responsible for leading the planning, development, implementation, and success monitoring of the marketing, communications, community relations, media relations, and digital strategies for Ballad Health.

Listen to more episodes

Listen to more episodes

Be a pioneer. Bring better
digital roadmaps back to
your healthcare organization.