Healthcare is at a crossroads. Patients are demanding retail-like digital experiences. Providers are walking the path, but are they in the right direction?
Welcome to Patient Journey Pioneers. Soak up insights from leading executives as they dish on emerging technologies, digital acceleration and innovative strategies that are pushing the patient journey to new heights.
In this podcast episode, you'll hear from Sara Vaezy, Chief Strategy and Digital Officer at Providence. She discusses her upcoming session at ViVE, and the basics to building a digital healthcare flywheel. We also discuss trends we should expect to see this year on the showfloor at ViVE and how Providence is paving the way to identity-driven patient experience, and so much more.
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As a former clinician, Roger always wondered if there are other ways to do things in healthcare. Moving towards the admin side allowed him to take a broader look at how health is determined. Tune in to hear how MSU is leveraging digital tools for mutual accountability, communication, trust, and transparency, inevitably skyrocketing their NPS scores to national top quartile. Jansen suggests to “have your clinicians be part of the vision creation, versus the recipients of the vision that was created.”
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Claus Torp Jensen, Teladoc Health's Chief Innovation Officer, lets us in on the importance of designing a better patient experience within the system's constraints. Jensen walks us through Teladoc Health's method for creating longitudinal patient records to realistically connect the dots and remove friction from the patient-physician relationship. Claus is on a mission to make healthcare ambient ten years from today and, until then, to design a healthcare model that surrounds and supports patients in a ubiquitous, non-intrusive manner.
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Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa holds a strong belief that the patient should be viewed as a digitally enabled participant, a notion that digital healthcare executives should consider when designing the patient journey. She discusses the importance of balancing digitization, humanization, and personalization. We top the episode off with emerging technologies in healthcare and the ones she predicts to see on the horizon, and shares her best practices for leadership in the workspace (and life in general).
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Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.
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