Now, more than ever, patients are looking for ways to communicate with their healthcare providers digitally. With the spread of COVID-19, this demand is only going to increase as health systems across the nation face a tremendous strain on their digital channels and call centers.
Natural Language Processing (NLP), coupled with conversational AI, is poised to become one of the foremost solutions to confront this issue.
The question is, how does it work? 🤔
We discussed the various benefits and use cases of conversational AI in healthcare and the three pillars behind the Natural Language Understanding that we employ in our solution: Compositionality, Knowledge, and Ambiguity.
Without further ado, let’s recap and revisit some of the webinar’s key insights:
Compositionality is a linguistic term that means “putting together.”
Knowledge enables us to model sentences in a compositional way.
Ambiguity is inherent to natural language, as individual words and sentences have different meanings.
Modeling language rather than use cases provides ample opportunities for high-level understanding across all use cases, ultimately resulting in better patient experiences.
At the end of the day, our technologies are fuel for that stellar patient journey; when patients can connect and converse easily, they’ll convert. Natural Language allows us to understand, and our knowledge graph enables us to guide — a North Star ultimately navigating patients to achieve their objectives. In fact, 46% more doctor appointments are booked online when patients interact with our conversational assistant. With our dashboard, enterprises can catch those conversations and conversions in real-time and collect insights as to how patients are searching for healthcare, and what elements should be added, revised or removed.
Watch the full webinar here:
We are offering a free COVID-19 virtual assistant to relieve stress on first-line healthcare operations and thwart the spread of fake news, confusion, and misinformation. If you or anyone you know is involved in healthcare, please shoot us a request or learn more at www.hyro.ai/covid-19. The COVID-19 Assistant is free, and we’ll implement it within 48 hours.
Head of Marketing at Hyro