Juniper Research Names Hyro Best Conversational AI Solution in 2022

So what was it exactly that inspired the Juniper Research judging panel to award Hyro Platinum distinction in the Best Conversational AI Solution category?

The short answer: Our Adaptive Communications Platform, which is based on knowledge graphs (understanding relationships between terms) and computational linguistics (understanding sentence structure) that combine to essentially teach AI the human language. As a result, conversational AI interfaces can be up and running in days, rather than months.

Now, for the long answer:

If you come away from this article with one key lesson, let it be this: rigid chatbots and voice assistants running on intent-based flows that constantly break cannot support the complex needs of modern organizations.

Other companies in the conversational AI space focus on intent-based chat and voice solutions, meaning “if X then Y”. But, conversations are dynamic and flexible, and can’t be limited to a rigid flow chart of intents. That’s where Adaptive Communications comes in and flips the traditional intent-based approach on its head — by bringing an adaptive approach to natural language so that companies and their customers can communicate seamlessly and achieve more, together.

How Do We Do It?

Hyro automatically scrapes a variety of data sources such as websites, databases, APIs, and more. Unstructured data is then mapped onto a knowledge graph, that is queryable by natural language through voice or text. Natural language understanding layers create a foundation for processing different types of phrasings, colloquialisms, attributes, and context with no training necessary. Hyro then generates a conversational AI assistant with text, touch, and voice capabilities that can be applied on websites, in call centers, and more.

Benefits for Enterprises

Because of our approach, enterprises do not need to constantly update their chat and voice interfaces based on ever-changing content. It also means that typical challenges with conversational AI, including adding new use cases to existing deployments, are nullified with the ability to layer on new data without retraining the model.

Hyro operates at the intersection of a powerful natural language engine, omnichannel enablement, and knowledge graph automation. This approach ensures simplicity, as organizations can effortlessly deploy conversational interfaces across their digital ecosystems, without the high-cost maintenance processes later on with limitless scalability, as use cases can be easily expanded across platforms, services, and channels. Enterprises conserve vital resources while generating better conversations, more conversions, and revenue-driving insights.

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So, to recap, let’s revisit the award criteria:

• Product innovation: check
• Tangible benefits for customers: check
• Significant impact: check

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The bottom line: Hyro is the only platform that forgoes intent-based flows in favor of Adaptive Communications and it’s that approach that sealed the win.