Privacy Notice

Privacy Notice

Last updated: May 17, 2023
Thank you for choosing to be part of our community at Hyro AI Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at [email protected].

In order to ensure transparency and give you more control over your personal data, this privacy policy (“Privacy Policy”) governs how we, Hyro AI, Inc. and our affiliates, (together, “Hyro” “we”, “our” or “us”) use, disclose and store  personal data that we collect or receive from or about you (“User”, “you”), such as in the following use cases:

I. When you browse or visit our website, www.hyro.ai (“Website”)
II. When you make use of, or interact with, our Website:
A. When we process your job application
B. When you subscribe to our newsletter or mailing list
C. When you contact us (e.g. customer support, etc.)
D. When you request a demo
III. When you make use of, or interact with the Hyro conversational AI platform and/or SDK (“Services”)
A. When you create an account, log in and purchase our Services
B. When you create administrators for your use of the Services
C. When your administrator user create users for your use of the Services
D. When you are an end user of a Customer that uses the Services
IV. When you attend a marketing event and provide us with your personal data
V. When you exchange business cards with us
VI. When we use the personal data of our service providers (e.g. contact details)
VII. When we use the personal data of our resellers, distributors, agents and/or finders (e.g. contact details)
VIII. When we use the personal data of our customers (e.g. contact details)
IX. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. In this Privacy Policy, “personal data” means any information that can be used, alone or together with other data, to uniquely identify any living human being.

You are not legally obligated to provide us Personal Information, and you hereby confirm that providing us Personal Information is at your own free will. Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Table of Contents:
– Relationship with Customer
– What information we collect, why we collect it, and how it is used
– How we protect and retain your personal data
– How we share your personal data
– Additional information regarding transfers of personal data
– Your privacy rights
– Use by children
– How can I delete my account?
– Interaction with third party products
– Log files
– Analytics & marketing tools
– Specific provisions applicable under California privacy law
– How to contact us

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your personal data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

‍RELATIONSHIP WITH CUSTOMER
‍Hyro provides a conversational AI platform and/or SDK to customers. For the avoidance of doubt, for the purposes of this Privacy Policy, a “Customer” is an entity which has executed an agreement with Hyro. If you are an individual, using Hyro’s services as a result of our relationship with Customer (“Individual(s)”), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws or regulations.

‍WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
For the full list of what information we collect, the reasons we collect it, and how it is used, please see our Privacy Information Chart.
‍
Finally, please note that some of the above-mentioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

‍HOW WE PROTECT AND RETAIN YOUR INFORMATION

 

Security –
‍We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

Retention of your personal data –
In addition to the retention periods mentioned above, in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually. Regarding retention of cookies, you can read more in our cookie policy, available at: www.hyro.ai/cookie-policy.

HOW WE SHARE YOUR PERSONAL DATA 
In addition to the recipients described above, we may share your personal data as follows:

To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;

In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or

Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.

We may transfer your Personal Information to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries (including US). We require that these parties agree to process such information in compliance with our Privacy Policy.

We may share your Personal Information with our third party service providers and partners, but only to assist us with our business operations and to provide our Website to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Information.

We may disclose your Personal Information or any information you submitted via the Website if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Use available at https://hyro.ai/tc, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Hyro, our users, yourself or the public.

‍ADDITIONAL INFORMATION REGARDING USE OF PERSONAL INFORMATION
We will use your Personal Information to provide and improve our Website, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Website and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Website that you are authorized to access.

We may use your designated email address to: (i) send you updates or news regarding the Website and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).

HOW CAN I DELETE MY ACCOUNT?
Should you ever decide to delete your Account, you may do so by emailing [email protected]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.

USE BY CHILDREN 
We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].

‍INTERACTION WITH THIRD PARTY PRODUCTS
‍We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

LOG FILES
‍We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

ANALYTICS AND MARKETING TOOLS
‍

Google Analytics. The website uses “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal data we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

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Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.

 

HubSpot. We use HubSpot as our marketing automation platform and to manage interactions with contacts coming through this website. HubSpot collects personal information from users who fill out forms on our website or interact with us through other channels, such as email or social media. This information may include names, email addresses, phone numbers, and other data relevant to our business interactions. In addition, HubSpot’s tracking technology allows us to better understand our customers’ needs and preferences, and to provide them with a more personalized experience. When you visit our website or interact with us through other channels, HubSpot may collect information about your browsing behavior, including the pages you visit, the links you click on, and the time and duration of your visit. HubSpot’s use of personal data is governed by its own privacy policy, which can be found on their website. We do not share any personal data collected by HubSpot with third parties, except as required by law or as necessary to provide our services to you. You may learn about HubSpot’s privacy policy here: https://legal.hubspot.com/privacy-policy

 

Facebook Pixels and SDKs. We use Facebook pixels or SDKs, which are tools that provide help to website owners and publishers, developers, advertisers, business partners (and their customers) and others integrate, use and exchange information with Facebook, as such the collection and use of information for ad targeting. Please note that third parties, including Facebook, use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. Facebook’s ability to use and share information is governed by the Facebook Tools Terms, available at: https://www.facebook.com/legal/technology_terms/. You can prevent your data from being used by Facebook Pixels and SDKs by exercising your choice through these mechanisms: http://www.aboutads.info/ choices or http://www.youronlinechoices.eu/.

 

Google Signals. The Website uses a tool called “Google Signals” to collect information about use of the Website. When we activate Google Signals, some existing Google Analytics features are updated to also include aggregated data from Google users who have turned on “Ads Personalization” (Ads Personalization available at https://support.google.com/ads/answer/2662856/). Audiences that we create in Google Analytics and publish to Google Ads and other Google Marketing Platform advertising products can serve ads in cross device-eligible remarketing campaigns to Google users who have turned on Ads Personalization. Google Analytics collects additional information about users who have turned on Ads Personalization, base across device types and on aggregated data from users who have turned on Ads Personalization. The data is user based rather than session based. The Cross Device reports include only aggregated data. No data for individual users is ever exposed. You can modify your interests, choose whether your Personal Data is used to make ads more relevant to you, and turn on or off certain advertising services in the Ads Personalization link above.

 

 

LinkedIn Advertising: we use LinkedIn pixels and tags on this website for online advertising campaigns’ targeting, optimization and analytics. LinkedIn’s pixel and conversion tags allow us to collect anonymized information on user behavior, the pages they visited, actions taken by users and conversion tracking for forms being filled on this website. To find out more about the way LinkedIn Advertising uses collected data, you may refer to LinkedIn’s privacy policy here: https://www.linkedin.com/legal/privacy-policy

 

ServiceBell: this website uses ServiceBell as its live messaging tools through text and video calls. ServiceBell collects anonymized data through this website on user’s devices, location, website behavior and interaction with the ServiceBell widget. ServiceBell collects, records and stores all online conversations through its widget. This service is provided in the United States only. ServiceBell is a SOC 2 (by AICPA) and GDPR certified provider. To find out more about ServiceBell’s use of collected data, visit their privacy policy: https://www.servicebell.com/privacy-policy  

 

Wistia. This website uses Wistia’s video hosting platform, in which we host, manage and distribute our videos. istia collects personal information from users who interact with our videos, such as IP address, browser type, device type, and other data relevant to your interaction with our videos. Wistia’s use of personal data is governed by its own privacy policy, which can be found here: https://wistia.com/privacy 

 

Workable: this website uses Workable, a cloud-based recruitment and applicant tracking system that we use to manage our hiring process. Workable collects personal information from job applicants who apply through our Workable-powered careers page, including resumes, cover letters, and other relevant information. We do not share any personal data collected through this website by Workable with third parties, except as required by law or as necessary to provide our services to you.

‍SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
Our California Do Not Track Notice: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers.  Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers

Deletion of Content from California Residents:  If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or personal data you have publicly posted.  If you wish to remove such content or personal data and you specify which content or personal data you wish to be removed, we will do so in accordance with applicable law.  Please be aware that after removal you may not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or personal data you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

Your Choices
You have certain choices about your personal data. Where you have consented to the processing of your personal data, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non-personal data or information regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws.  To protect your privacy, we will take steps to verify your identity before fulfilling your request.

CONTACT US
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].