The State of Healthcare Call Centers 2023 Report is out.
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overcome staffing shortages with AI
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increasing agents’ headcount
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I. When you browse or visit our website, www.hyro.ai (“Website”)II. When you make use of, or interact with, our Website:A. When we process your job applicationB. When you subscribe to our newsletter or mailing listC. When you contact us (e.g. customer support, etc.)D. When you request a demoIII. When you make use of, or interact with the Hyro conversational AI platform and/or SDK (“Services”)A. When you create an account, log in and purchase our ServicesB. When you create administrators for your use of the ServicesC. When your administrator user create users for your use of the ServicesD. When you are an end user of a Customer that uses the ServicesIV. When you attend a marketing event and provide us with your personal dataV. When you exchange business cards with usVI. When we use the personal data of our service providers (e.g. contact details)VII. When we use the personal data of our resellers, distributors, agents and/or finders (e.g. contact details)VIII. When we use the personal data of our customers (e.g. contact details)IX. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
Table of Contents:– Relationship with Customer– What information we collect, why we collect it, and how it is used– How we protect and retain your personal data– How we share your personal data– Additional information regarding transfers of personal data– Your privacy rights– Use by children– How can I delete my account?– Interaction with third party products– Log files– Analytics & marketing tools– Specific provisions applicable under California privacy law– How to contact us
WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USEDFor the full list of what information we collect, the reasons we collect it, and how it is used, please see our Privacy Information Chart.Finally, please note that some of the above-mentioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
HOW WE PROTECT AND RETAIN YOUR INFORMATION
ADDITIONAL INFORMATION REGARDING USE OF PERSONAL INFORMATIONWe will use your Personal Information to provide and improve our Website, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Website and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Website that you are authorized to access.We may use your designated email address to: (i) send you updates or news regarding the Website and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).
HOW CAN I DELETE MY ACCOUNT?Should you ever decide to delete your Account, you may do so by emailing [email protected]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.
USE BY CHILDREN We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].
INTERACTION WITH THIRD PARTY PRODUCTSWe enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
LOG FILESWe use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
ANALYTICS AND MARKETING TOOLS
Google Signals. The Website uses a tool called “Google Signals” to collect information about use of the Website. When we activate Google Signals, some existing Google Analytics features are updated to also include aggregated data from Google users who have turned on “Ads Personalization” (Ads Personalization available at https://support.google.com/ads/answer/2662856/). Audiences that we create in Google Analytics and publish to Google Ads and other Google Marketing Platform advertising products can serve ads in cross device-eligible remarketing campaigns to Google users who have turned on Ads Personalization. Google Analytics collects additional information about users who have turned on Ads Personalization, base across device types and on aggregated data from users who have turned on Ads Personalization. The data is user based rather than session based. The Cross Device reports include only aggregated data. No data for individual users is ever exposed. You can modify your interests, choose whether your Personal Data is used to make ads more relevant to you, and turn on or off certain advertising services in the Ads Personalization link above.
Workable: this website uses Workable, a cloud-based recruitment and applicant tracking system that we use to manage our hiring process. Workable collects personal information from job applicants who apply through our Workable-powered careers page, including resumes, cover letters, and other relevant information. We do not share any personal data collected through this website by Workable with third parties, except as required by law or as necessary to provide our services to you.
CONTACT USIf you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].