Aaron Miri,
Chief Digital & Information Officer, Baptist Health
Healthcare providers
AI Assistants
Patients Actually
Like Talking To
Connect with patients wherever they are to transform patient interactions and care access. Simplify repetitive call drivers with purpose-built, omnichannel conversational AI for healthcare providers.
“Saving $1,000,000“
“Hyro was able to come in and automate workflows to the tune of saving $1,000,000 almost immediately. From technological improvements, to higher patient satisfaction, all the way to actual hard ROI – working with Hyro is a win-win-win across the board”
Elevate member and provider experiences while
unleashing your team's full potential
Let AI handle routine patient inquiries so your agents
can focus on delivering exceptional care
Boost patient
engagement and
satisfaction
Achieve scalable
operational
efficiency
Offer self-service
with 24/7
AI support
Improve agent
experience and
performance
Call Center Automation
Goodbye hold music, hello quick resolution
Patients and agents alike are suffering from contact center inefficiencies. Route smarter and resolve repetitive call drivers faster with AI-powered call center automation.
- Resolve or deflect over 85% of incoming calls automatically
- Free up your staff to deal with complex cases
- Simplify patient journeys by instantly routing to the right point of care
AI Assistants
Patient support that never clocks out
AI Assistants that work on your patients’ schedule, improving patient experience, optimizing access to self-service, and boosting engagement metrics without the heavy lifting.
- Achieve positive ROI in days, not months, with with plug-and-play customizable assistants
- Resolve routine inquiries end-to-end through Natural Language Understanding (NLU)
- Expand to new use cases and channels seamlessly
Conversational Intelligence
Measure impact and maximize results with clarity
View actionable insights from patient journey analytics, including top call drivers and trends, engagement metrics, knowledge gaps and more.
- Identify trends and set up alerts in real-time
- Tear down health system silos, aligning departments around a single source of truth
- Share customized insight reports to prove the impact of your patient access efforts
AI Assistant Skills
AI Assistants that are skilled,
reliable, and built to deliver
Deploy Hyro’s out-of-the-box AI Assistants to resolve over 85% of repetitive inquiries across your call centers, websites, mobile apps, SMS, and more. Discover the top use cases provider organizations are implementing to achieve high operational agility and increased patient satisfaction.
Enable patients to find the right doctor for their care needs using AI-powered search, leveraging multiple attributes for unparalleled speed, ease, and precision.
Automate appointment scheduling, rescheduling, verifications, and cancellations from start to finish to to maximize revenue and reduce no-shows.
Automate key points in the Rx fulfillment process to improve patient experience and medication adherence while reducing load on call center and pharmacy staff.
Generate instant, fully explainable, human-centric answers to patient questions, sourced from your most trusted and relevant website content.
Resolve routine calls with zero human involvement while contextually routing complex cases to the right agent automatically through Natural Language Understanding (NLU).
Proactively engage patients, reducing no-shows and care gaps, and easing agent workloads for a more efficient, connected care experience.
Seamlessly integrate enterprise conversational AI into the trusted technology stack you rely on
Hyro’s omnichannel solution integrates directly and securely with your EMRs, CRMs, databases, provider directories, telephony systems, and other essential tools, ensuring your information is always up-to-date.
Frequently Asked Questions
What is the time to value when implementing Hyro's solution?
Hyro is a plug-and-play solution that allows organizations to go live in just 3 days and effortlessly scale by adding new use cases without specialized expertise. When your AI assistants go live, they deflect and resolve calls (often exceeding 85%), reducing the burden on your live agents.
What integrations does Hyro support?
Hyro effortlessly integrates with your CRMs, EMRs, telephony systems, and other vital tools, enabling you to maximize your existing investments in workflows, data infrastructure, and CX technologies. This seamless interoperability ensures a smooth deployment process, enhancing your business capabilities without disruption. Learn more about Hyro’s integrations.
How does Hyro handle escalations to live agents?
While top call drivers can be resolved end-to-end by AI assistants, sometimes members have more complicated requests. In these cases, the assistant carries out an identification process, maps the caller’s intent, and uses natural language understanding (NLU)–based smart routing to contextually transfer the caller to the right place for faster resolution.
What is Responsible AI, and how does Hyro prevent inaccurate information from being given?
A: Hyro utilizes a Triple C Standard for ensuring responsibly applied conversational AI:
Clarity: complete explainability into the logic pathways and information utilized to formulate each response.
Control: clearly defined and restricted data sources used to generate outputs, eliminating ‘hallucinations’ and misleading responses.
Compliance: adapting to ever-evolving regulations to protect patients and prevent data breaches. For example, Hyro redacts PII/PHI to ensure secure conversations.
How do AI assistants affect LTR/NPS ratings?
When your organization meets members where they are and at their convenience, and when the Average Hold Time in your call center decreases by 99% while self-service options become readily accessible, member satisfaction will rise, ultimately leading to a reduced churn rate. These improvements will be visible in your member experience metrics, including enhanced Likelihood to Recommend (LTR) and Net Promoter Score (NPS).
What communication channels can Hyro automate?
Hyro’s Voice AI Assistants is an omnichannel conversational AI platform that automates call center interactions, while our Chat AI Assistants are used across web and mobile platforms. With Hyro’s ability to retain conversation context, members can jump across channels and pick up where they left off.
Secure and reliable
Launch AI assistants across your most valuable communication channels without jeopardizing your organization or the members you serve.
Hyro’s fully compliant responsible AI allows you to analyze each conversation, identify the knowledge sources for responses, and select the sources for the LLM’s knowledge graph.
