Survey report The Voice of the Patient Gain access to the most comprehensive and accurate analysis of patient preferences, expectations, and concerns when interacting with their healthcare providers—as revealed by 1,500+ surveyed US patients. Get the full report delivered to your inbox Company Type Healthcare provider Healthcare payor / insurer Pharmaceutical Tech provider Media & marketing Other Download Report The Waiting Game: The Hidden Cause of Rising No-Shows 23% of patients skip calling to cancel appointments due to long hold times, while another 23% fail to cancel because there’s no online option, correlating with a 37% rise in no-show rates in US healthcare systems last year alone. Refill Roadblocks: A Silent Health Threat Over one-fifth (21%) of patients delay or forgo refilling prescriptions due to long hold times and cumbersome processes. 30% blame limited provider hours that clash with their schedules. Alarmingly, 32% have experienced health complications or setbacks as a result. Self Service Revolution: Patients Seek Control 80% of patients believe there should be more self-service options for scheduling appointments. 62% would prefer to self-serve rather than call to refill their prescriptions. Patients: Love the AI, Need Security Reassurance 66% of patients expect their healthcare providers to use generative AI-powered technologies for better online and phone support. 33% cite privacy and security of personal health information (PHI) as their top concern regarding the use of generative AI in healthcare. Capture the true voice of your patients with Hyro's Analytics. Learn More