Survey report

The Voice
of the Patient

Gain access to the most comprehensive and accurate analysis of patient preferences, expectations, and concerns when interacting with their healthcare providers—as revealed by 1,500+ surveyed US patients.

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The Waiting Game:
The Hidden Cause of Rising No-Shows

23% of patients skip calling to cancel appointments due to long hold times, while another 23% fail to cancel because there’s no online option, correlating with a 37% rise in no-show rates in US healthcare systems last year alone.

Refill Roadblocks:
A Silent Health Threat

Over one-fifth (21%) of patients delay or forgo refilling prescriptions due to long hold times and cumbersome processes. 30% blame limited provider hours that clash with their schedules. Alarmingly, 32% have experienced health complications or setbacks as a result.

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Self Service Revolution: Patients Seek Control

80% of patients believe there should be more self-service options for scheduling appointments. 62% would prefer to self-serve rather than call to refill their prescriptions.

Patients: Love the AI, Need Security Reassurance 

66% of patients expect their healthcare providers to use generative AI-powered technologies for better online and phone support. 33% cite privacy and security of personal health information (PHI) as their top concern regarding the use of generative AI in healthcare.

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