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Handle with Care: Using Patient Feedback to Fix Broken Access Channels

Handle with Care: Using Patient Feedback to Fix Broken Access Channels

Watch Mona Baset, VP of Digital Services at Intermountain Health, and Jim Economou, VP of Patient Access Contact Centers at Endeavor Health, in this webinar dedicated to tackling the toughest challenges in patient access and offering proven strategies to overcome them.

Featuring:

 

  • Mona Baset, VP of Digital Services at Intermountain Health
  • Jim Economou, VP of Patient Access Contact Centers at Endeavor Health
  • Moderated by Ziv Gidron, Head of Content at Hyro

Is patient access broken?

 

We surveyed over 1,500 US patients to answer that question, and what we uncovered raises cause for alarm.

 

23% of patients neglect to cancel their appointments because there’s no online option available to them. 21% delay or forgo refilling prescriptions due to long hold times and cumbersome processes. And almost all (80%) believe there should be many more self-service channels available to them.

Patient demands are clear: easier access to care.

So why are most health systems struggling to meet these expectations?

In this webinar, you’ll gain insight into:

 

  • How Intermountain centralized care access and boosted NPS by 130% YoY
  • Endeavor Health’s blueprint for contact center excellence
  • Key friction points in patient access across US healthcare
  • Exclusive survey findings on patient access expectations in 2024
  • How to leverage patient feedback to optimize access channels

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