Success Stories

Discover how leading healthcare organizations like yours use Hyro to engage their patients, boost conversions, and collect actionable insights.

Healthcare Intermountain Health Achieves Multi-Digit ROI Using Conversational AI

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Healthcare Weill Cornell Medicine Increases Converted Appointments by 47% with Conversational AI

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Healthcare Novant Health Automates 85% of All Incoming Support Center Calls with Adaptive Communications

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Healthcare Montefiore Deploys Hyro’s AI-Powered Virtual Assistant to Handle Traffic Spikes Caused by COVID-19

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Healthcare Intermountain Health Achieves Multi-Digit ROI Using Conversational AI

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Healthcare Contra Costa Health Services Increases Goal Completion Rate by 450% with Call Center & SMS Automation

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Health providers using Hyro chat and voice platform see on average:

+450%

Average Goal Completion Rate (GCR)

+2,000

Average Hours Saved per Month

85%

Average AI Resolution Rate

300%

Average ROI
After 6 Months

What industry leaders are saying:

Hyro allowed us to sanitize our provider data enough to open online scheduling for patients with confidence, keeping providers happy by ensuring that only accurate appointments are booked. They're now the example I give to other Chief Digital Officers of how to overcome obstacles in setting up a strong digital front door

Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center

91% of routing done by Hyro’s AI smart routing capabilities has been successful. With IVR systems, you have 1-10 different options, and patients bounce around and get lost trying to figure out how to reach the right point of care. The fact that nine times out of ten, you can speak with Hyro’s assistant and be directed to the right point of care, is amazing.

Craig Richardville, Chief Digital and Information Officer, Intermountain Health

What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.

Dr. Curtis Cole, CIO at Weill Cornell Medicine

Hyro's robust knowledge graph is continuously learning and has all sorts of different ways to fill the knowledge base with information. The days of chatbots that are more workflow based, I think, are narrowing–they served their purpose for very small use cases, but they can't grow with you

Amber Fencl, Senior Vice President Digital Health & Engagement at Novant Health

We're constantly looking to enlist emerging technologies at Baptist that will allow us to optimize efficiencies while supporting team members and removing friction from patient access to care. We found Hyro to be the right solution to scale automation across multiple channels and help us enhance service levels for our team members, medical staff and patients alike