Ai4 Featuring Israel Krush: Building a Better Digital Patient Journey With Conversational AI

COVID-19 has accelerated the consumerization of healthcare; patients expect, and often demand, the same digital experiences that are commonplace amongst other high-engagement industries, including banking and ecommerce, from healthcare providers.

To gain an innovative edge, health systems are turning to conversational AI systems that can rapidly improve patient satisfaction along digital touchpoints across the patient journey, from finding a doctor, to scheduling an appointment, to requesting a new prescription. While advantageous, the pandemic exposed the obstacles in deploying these types of solutions at scale, adding new use cases, and updating data as the situation became increasingly volatile.