What is your personal attitude
towards conversational AI?

• 

  I'm excited!

  This technology will have a huge
  impact on the industry

• 

  I'm cautiously optimistic

  There is potential, but I’m wary of
  the associated risks

• 

  I'm curious

  There is so much to explore before
  understanding the potential

• 

  I'm skeptical

  The impact on patients and the bottom
  line remains undetermined

Where would you be most involved when
implementing conversational AI?

• 

  Exploration

  Discovering innovative
  solutions

• 

  Evaluation

  Validating alignment with
  tech stack

• 

  Procurement

  Ensuring compliance and
  security standards

• 

  Implementation

  Reimagining the
  patient journey

• 

  Post-Implementation

  Demonstrating ROI and
  cost savings

What is your biggest concern
about conversational AI?

• 

  Patient Safety

  Ensuring patients’ well-being is
  not adversely affected

• 

  Information Security

  Guaranteeing PII and other
  sensitive data are protected

• 

  Proven Performance

  Validating performance claims
  from real users

• 

  FOMO

  Avoiding falling behind health systems
  that are faster to deploy

Choose 3 top attributes you
expect from a conversational AI solution

• 

  HIPAA-compliant

• 

  Quality, hallucination-free
  conversations

• 

  Exceptional patient-journey
  analytics

• 

  Controllable Px
  & AI responses

• 

  Deep EHR, CRM, etc.
  integrations

• 

  Scalable across channels
  and use cases

• 

  Cutting-edge AI technology
  (e.g., GPT)

• 

  Customer references backed
  by proven ROI

Which of the following best
describes your approach as a leader?

• 

  Big picture thinker

  I tend to think strategically and plan for
  long-term impact

• 

  Empath

  I prioritize people, caring for employees &
  patients while achieving goals

• 

  Performance driver

  I focus on the bottom line, meticulously
  measuring value

• 

  Pragmatist

  I am detail-oriented and enforce security
  and practicality in plans

How would others describe your
“fatal flaw” in implementing new technology?

• 

  A drop in the bucket

  I prefer solving one problem well over a
  transformative solution

• 

  Kicking the can down the road

  I move quickly to stay ahead & focus on the
  fine print later

• 

  Losing the forest for the trees

  I require lots of convincing & solid numbers
  before buying in

• 

  Burning bridges

  I refuse to give second chances if standards
  fall short 

• 

  Missing the boat

  If it's a pain, it's not worth my time, no
  matter the benefits

Which of the following best
describes your role?

• 

  Patient Access
  & Engagement

• 

  Call Center
  & Operations

• 

  Marketing

• 

  IT & Digital

• 

  Finance
  & Revenue Cycle

• 

  Medical
  & Nursing

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