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By mid-March, 2020, the world’s attention — up until that point fixed on a devastated northern Italy — shifted at once to New York which had rapidly become the globe’s new coronavirus epicenter. As the state’s some 20 million citizens hunkered down in their homes, adhering to strict social distancing measures, they turned en masse to their healthcare providers’ digital channels, creating crippling backlogs in medical care and access.
Patients are slowly returning to hospitals for their elective procedures. But how can healthcare organizations ensure a safe return to their facilities and avoid a costly relapse? Read this blog post to find out how conversational AI is helping.
Now, more than ever, patients are looking for ways to communicate with their healthcare providers digitally. With the spread of COVID-19, this demand is only going to increase as health systems across the nation face a tremendous strain on their digital channels and call centers. Natural Language Processing (NLP), coupled with conversational AI, is poised to become one of the foremost solutions to confront this issue.