Israel Krush
When Uri Valevski, Rom Cohen and I began our journey founding Hyro in 2018, we were fascinated with the idea that humans can communicate with technology via natural language (voice assistants and chatbots), but at the same time disappointed with the over-simplistic, rigid experiences that were nothing like the natural language communication we’d imagined.Businesses struggled to provide quality chat and voice solutions, and their customers noticed. To be blunt—chatbots were everywhere, and they sucked.
Seventy-five percent of states have launched chatbot platforms on their websites over the last year. Why did this happen, and what does this mean for government agencies, small and large? Find out here.
Over the past decade plus, chatbots have dominated the conversation (no pun intended) when it comes to digital engagement. You’ve undoubtedly had experiences interacting with them, some helpful while others underwhelming, and perhaps even fiddled around with building one on your own. That’s because the chatbot promise is grand: businesses and their customers can speak to each other 1:1, at scale.
