Seventy-five percent of states have launched chatbot platforms on their websites over the last year. Why did this happen, and what does this mean for government agencies, small and large? Find out here.
Over the past decade plus, chatbots have dominated the conversation (no pun intended) when it comes to digital engagement. You’ve undoubtedly had experiences interacting with them, some helpful while others underwhelming, and perhaps even fiddled around with building one on your own. That’s because the chatbot promise is grand: businesses and their customers can speak to each other 1:1, at scale.