Conversational AI for Healthcare

Improve patient engagement and overcome staffing shortages with HIPAA-compliant conversational AI, crafted for health systems.

You are in good company

Health systems like yours were relying on manual support, bad chatbots and IVRs.

By switching to Adaptive Communications, they’ve been able to automate common interactions, alleviate stress from healthcare teams, and meet the digital demand from their patients.

Improve patient experience

Connect with patients on all channels and navigate them to key digital services.

Scale your operations

Deploy within 3 days. Update and add new use cases effortlessly. No expertise required.

Overcome staffing issues

Optimize efficiency by automating routine tasks so teams can focus on complex cases.

The real plug and play. Give data, and go.

Call center automation

Patient access teams are overwhelmed and overworked with routine calls flooding their call centers. Route smarter, resolve faster and prevent burnout with call center automation.

Automatically resolve or deflect over 65% of incoming calls
Free up your staff to deal with complex cases
Reduce patient friction and eliminate long wait times

Conversational Intelligence

Uncover unique patient insights, automatically

Generate actionable insights from patient journey analytics in your health system, including top keywords and trends, patient engagement metrics, knowledge gaps and more.

Identify trends and set up alerts in real-time
Improve digital optimization and care delivery based on data
Generate customized insight reports worth sending internally



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Healthcare Skills

Leverage conversational AI to automate critical routine tasks.

Physician Search

Patients can find doctors easily, with multiple attributes, in their own natural language.

Scheduling Management

Patients can book, reschedule and cancel appointments with physicians, 24/7.

Prescription Support

Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.

Patient Registration & Identification

Patients are automatically identified via CRM/EMR and navigated to complete registration.

Smart Routing

Teams can route complex cases to the right agent automatically while resolving routine cases.

IT & Help Desk

Patients and employees can self-serve via SMS to complete repetitive tasks like password resets.


Patients can get the most up-to-date answers to their most frequently asked questions at any time.

(SMS Deflection)

Teams can deflect repetitive tasks from call centers to SMS and provide faster response.


Teams can simplify site search for patients and provide a better conversational experience.

Health systems launch fast with us, stick with us, and scale with us.


of health systems saw positive
results in 3 months or less


of health systems expand to
new channels within 6 months


of health systems churn
(our customers love us)

America’s #1 EMR now has deep integrations with the leading conversational AI provider for healthcare.

Hyro allows Epic customers to deploy a true omnichannel patient experience, including end-to-end scheduling over call centers, and critical MyChart skills for managing patient data.

Meet patients at every stage of their digital journey with Hyro.