Healthcare
“What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.”
Dr. Curtis Cole
CIO at Weill Cornell
Medicine
Medicine
Healthcare
Conversational AI for Healthcare
Improve patient engagement and overcome staffing shortages with HIPAA-compliant conversational AI, crafted for health systems.
You are in good company
Health systems like yours were relying on manual support, bad chatbots and IVRs.
By switching to Adaptive Communications, they’ve been able to automate common interactions, alleviate stress from healthcare teams, and meet the digital demand from their patients.
Improve patient experience
Connect with patients on all channels and navigate them to key digital services.
Scale your operations
Deploy within 3 days. Update and add new use cases effortlessly. No expertise required.
Overcome staffing issues
Optimize efficiency by automating routine tasks so teams can focus on complex cases.
The real plug and play. Give data, and go.
Call center automation
Leave the repetitive calls to us
Patient access teams are overwhelmed and overworked with routine calls flooding their call centers. Route smarter, resolve faster and prevent burnout with call center automation.
Automatically resolve or deflect over 65% of incoming calls
Free up your staff to deal with complex cases
Reduce patient friction and eliminate long wait times
AI Virtual Assistants
Navigate your patients to the right digital services
Move beyond outdated healthcare chatbots with Hyro’s NLU-based approach. Improve patient experience, optimize access to self-service, and boost engagement metrics without the heavy lifting.
Conversational Intelligence
Uncover unique patient insights, automatically
Generate actionable insights from patient journey analytics in your health system, including top keywords and trends, patient engagement metrics, knowledge gaps and more.
Identify trends and set up alerts in real-time
Improve digital optimization and care delivery based on data
Generate customized insight reports worth sending internally
HEALTH SYSTEMS USING HYRO’S CONVERSATIONAL AI SEE ON AVERAGE:
+65%
Average Resolution Rate
6x
Average Conversion Rate
-99%
Average Hold Time
Healthcare Skills
Leverage conversational AI to automate critical routine tasks.
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can book, reschedule and cancel appointments with physicians, 24/7.
Prescription Support
Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.
Patient Registration & Identification
Patients are automatically identified via CRM/EMR and navigated to complete registration.
Smart Routing
Teams can route complex cases to the right agent automatically while resolving routine cases.
IT & Help Desk
Patients and employees can self-serve via SMS to complete repetitive tasks like password resets.
FAQs
Patients can get the most up-to-date answers to their most frequently asked questions at any time.
Call-to-Text
(SMS Deflection)
Teams can deflect repetitive tasks from call centers to SMS and provide faster response.
Site
Search
Teams can simplify site search for patients and provide a better conversational experience.
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can book, reschedule and cancel appointments with physicians, 24/7.
Prescription Support
Patients can automatically refill prescriptions and get immediate access to pharmaceutical information.
Billing and Registration
Patients can generate invoices and get immediate information on insurance claims.
Smart Routing
Teams can route complex cases to the right agent automatically while resolving routine cases.
Form Filling
Teams can reduce time on form management and allow easy filling during an online chat.
FAQs
Patients can get the most up-to-date answers to their most frequently asked questions at any time.
Call-to-Text
(SMS Deflection)
Teams can deflect repetitive tasks from call centers to SMS and provide faster response.
Site
Search
Teams can simplify site search for patients and provide a better conversational experience.
Health systems launch fast with us, stick with us, and scale with us.
100%
of health systems saw positive
results in 3 months or less
75%
of health systems expand to
new channels within 6 months
0%
of health systems churn
(our customers love us)
healthcare
Prior to turning to Hyro, we looked at multiple vendors and some even asked us to build a solution ourselves. We knew we could do it if we had time. But time is exactly what we did not have given the imminent situation.
Adrin Mammen,
AVP, Patient Access Transformation Officer, Montefiore Health System
Healthcare
“We were able to automate 85% of all calls to our support center. Moreover, NLP gives us firsthand patient insights to drive decision-making. That is invaluable.”
Amber Fencl
VP Digital Health &
Engagement
Engagement
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