Discover how to bring responsible generative AI to your health system.
The #1 full-stack conversational AI
omnichannel solution for enterprise
Your digital workforce for repetitive
tasks, across mediums and channels
Shield understaffed call center
teams from routine calls with AI
Optimize decision-making with
robust conversational insights
Launch AI assistants without risking
your organization and patients
Improve patient engagement and
overcome staffing shortages with AI
Handle unlimited patient calls without
increasing agents’ headcount
Extract rich conversational insights from
patient interactions across channels
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Shrink your workload, save your workforce.
Connect with patients on all channels and navigate them to key digital services.
Deploy within 3 days. Update and add new use cases effortlessly. No expertise required.
Optimize efficiency by automating routine tasks so teams can focus on complex cases.
Patient access teams are overwhelmed and overworked with routine calls flooding their call centers. Route smarter, resolvefaster and prevent burnout with call center automation.
Patients can find doctors easily, with multiple attributes, in their own natural language.
Patients can generate invoices and get immediate information on insurance claims.
Teams can reduce time on form management and allow easy filling during an online chat.
Patients can get the most up-to-date answers to their most frequently asked questions at any time.
Teams can simplify site search for patients and provide a better conversational experience.
Deflection of Incoming Calls in Contact Centers
Average Hold Time Decrease (to 3 seconds)
Of health systems saw positive results
in 3 months or less
Of health systems expand to
new channels within 6 months
Of health systems churn
(our customers love us)
Conversational AI technology facilitates patient interactions with healthcare organizations through natural language interfaces, including text and voice. By implementing conversational AI solutions, healthcare teams can automate various tasks and requests from patients, such as appointment scheduling, password resets, or prescription refills. This automation allows healthcare organizations to optimize their operations, improve access to care, and enhance the overall patient experience.
Conversational AI offers a notable advantage in healthcare by alleviating the burden on healthcare call centers and patient access teams. AI assistants are capable of deflecting and resolving a significant percentage of calls, often exceeding 85%. This means that patients can receive efficient and effective support without adding additional workload to customer service representatives.
Moreover, with AI-based smart routing, calls can be intelligently directed to the most appropriate agent or department based on predefined business logic. This ensures that complex cases receive the attention they require, leading to improved efficiency and a better patient experience.
Artificial intelligence, including conversational AI solutions like Hyro’s Adaptive Communications platform, can play a crucial role in enhancing the quality of access to care and satisfaction from healthcare providers. By leveraging these AI solutions, health systems can optimize their healthcare operations and improve the overall patient experience.
Conversational AI platforms like Hyro’s Adaptive Communications enable patients to interact seamlessly with healthcare systems through natural language interfaces. These platforms can automate various tasks that directly impact patient experience, such as appointment scheduling, physician search, billing inquiries, registration processes, password resets, and more. By automating these processes, healthcare organizations can streamline their operations, reduce administrative burdens, and provide more efficient and convenient services to patients.
Healthcare call centers often face challenges related to agent burnout and staffing shortages. Conversational AI offers valuable support to healthcare access centers by automating repetitive tasks that are commonly encountered by patients. This automation can significantly alleviate the workload on call center agents and enhance overall operational efficiency.
Conversational AI solutions enable automation of various tasks that are frequently requested by patients. For example, through call-to-text deflection via SMS, patients can easily handle tasks like password reset or prescription refill without the need for a live agent. This not only reduces call volume but also provides a more convenient and efficient experience for patients.
Conversational AI solutions in healthcare play a significant role in enhancing patient access and engagement within health systems. By leveraging natural language processing, these solutions enable patients to access healthcare services round the clock and engage in human-like conversations through automated tools, be it in voice or chat, across multiple communication channels.
Conversational AI effectively reduces friction for call centers and eliminates lengthy wait times through intelligent call center automation. It empowers patients to engage in self-service for routine tasks such as appointment scheduling, prescription refills, and other interactions that typically involve communication with healthcare system representatives.
Hyro’s AI healthcare assistant offers a superior alternative to rigid healthcare chatbots that often lead to frustrations for both patient engagement teams and patients. Unlike traditional chatbots, which rely on predefined conversational flows and require extensive learning phases to deliver value (often taking months), Hyro’s conversational AI assistants provide a more efficient and effective solution.
Healthcare organizations that implement Hyro’s conversational AI assistants experience quicker deployment with minimal involvement from IT and Digital teams. The NLP-based nature of Hyro’s assistants, coupled with the utilization of self-updating knowledge graphs, allows for easy maintenance and updates with minimal effort. Find out more about our AI Assistants.