FAQ Resolution

Field Unlimited FAQs Without Straining Your Support Teams

Solve queries at turbo speed. Automatically serve patients the most up-to-date answers to questions surrounding general information, digital services and clinical data with AI-powered FAQ resolution.

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The Hyro solution scrapes our FAQ pages and, in real-time, delivers answers to our patients. It adapts to the information we need to provide our patients and to the information our patients need most.
Heidi Shalev, VP Marketing Communications and Patient Engagement, Austin Regional Clinic
Heidi Shalev, VP Marketing Communications and Patient Engagement, Austin Regional Clinic

Eclipse patient expectations, relieve operational pressure

72% of patients prefer using their provider’s website to answer questions rather than calling support lines. Deliver answers instantly while deflecting low-touch repetitive calls.

  • Eliminate long hold times, patient friction and agent frustration with 24/7 online resolution
  • Answer questions accurately, no matter their phrasing, with robust Natural Language Understanding (NLU)
  • Provide clear pathways to success with relevant next steps, like learning more, submitting a request or taking further action

Always up-to-date, never needs maintenance

Provide patients with current and accurate answers without having to continuously maintain complex decision trees.

  • Website FAQ pages are automatically scraped in 24-hour cycles—no manual effort required
  • Only system-approved data is sourced to prevent wrong or irrelevant answers and ensure HIPAA compliance
  • FAQs are auto-grouped into topics via knowledge graphs to form intuitive conversational experiences

Bridge knowledge gaps, boost quality of service

Less than 50% of patients find the answers they need on FAQ pages. Transform patient interactions into valuable feedback loops to iterate on missing knowledge and services.

  • Add missing answers and fill knowledge gaps by extracting rich conversational insights from patient interactions
  • Uncover trending keywords, services, and FAQs to inform data-driven clinical and business decisions
  • Improve system-specific training material and knowledge bases by understanding your patient population’s top concerns

AI-Powered FAQ Resolution
at Work

Watch Austin Regional Clinic’s VP Marketing Communications and Patient Engagement, Heidi Shalev, describe how FAQs are automatically scraped, ingested, and delivered to patients as clear, quick, and helpful answers.

Expand to Multiple Channels and
Show Data-Driven ROI

AI Assistants for Voice & Chat

Field unlimited patient inquiries across web, mobile apps, and SMS by providing instant and accurate answers and services.

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Call Center Automation

Deflect repetitive tasks from your agents and eliminate departmental burnout and operational inefficiencies with AI-powered call center automation.

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Patient Journey Analytics

Gain an impartial, 360° overview of patient behavior, including in-demand topics and main call drivers, to inform clinical, operational, and business decisions.

Discover Conversational Intelligence

Fast-track FAQ Resolution to stamp out
busywork while serving more patients.

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