The State of Healthcare Call Centers 2023 Report is out. Grab your copy

Shrink your workload,
Save your workforce

You can’t afford to waste time with low-value work. Shield
your staff from repetitive calls and messages, improve
support and access to services, and stretch operational
dollars with AI-powered assistants.

Trusted by top enterprise teams

Dr. Curtis Cole, CIO at Weill Cornell Medicine

״What attracted us to Hyro was their adaptive approach. Our physician data is now easily accessible—and we’re seeing 47% more appointments booked online.״

+47%

Conversion Rate

-31%

Bounce Rate

Amber Fencl, Senior Vice President Digital Health & Engagement at Novant Health

״We were able to automate 85% of all calls to our support center. Moreover, NLP gives us firsthand patient insights to drive decision-making. That is invaluable.״

+85%

Automation Rate

-99%

Average Hold Time

Heidi Shalev, VP Marketing & Engagement at Austin Regional Clinic

״We quickly deployed an AI assistant that works for our patients, staff, and overall business needs. After implementation, we drove additional value with analytics of how patients interact with us online.״

Matt White, Data and Innovation Officer, Contra Costa Health Services

״We were able to deflect up to 80% of password reset calls through SMS self-service. It was easy to review conversations in the dashboard and see that 90-100% of the AI-powered responses were those that we would’ve provided manually.״

+450%

Goal Completion Rate

95%

Self-Service Rate

Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville

״We found Hyro to be the right solution to scale automation across multiple channels and help us enhance service levels for our team members,
medical staff and patients alike.״

Building is overrated, and 60x slower.

Companies expend endless IT resources to create virtual assistants, leading to high cost of ownership. Conversational flows take over 3-6 months to train–and the result? Rigid bots built by non-experts that break and frustrate your customers.

Leave the building to us, so you can focus on what matters.

Your teams need help now. See 60x faster time-to-value from AI assistants. No training data required, no maintenance involved. Everything you need, out-of-the-box, to start automatically resolving over 85% of repetitive tasks.

AI-Powered Digital Workforce

Meet Your Digital Workforce

The AI assistants you need to resolve over 85% of repetitive tasks,
adaptive across call centers, websites, mobile apps, SMS and more.

Phone Mockuo

IT Help Desk

Smart Routing

Scheduling
Management

FAQ Resolution

Physician Search

Spot™ GPT-Powered Search

Rx Management

Call Center
SMS
Website
Mobile
Apps
Messaging
Tools

Adaptive communications

Handle unlimited calls & messages and
collect actionable insights along the way

Call Center Automation

Easily sort call volume by fully automating routine calls, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service. Streamline call center operations by eliminating long wait times and reducing reliance on staff, all while maintaining 100% capacity.

AI Assistants

Skilled out-of-the-box members of your team, with no training required. Activate conversational AI assistants that adapt to your enterprise, performing top-line skills
on behalf of burnt-out staff to achieve better engagement, operational efficiency and scalability.

Conversational Intelligence

Goodbye black boxes and siloed reporting. Hyro empowers operations, IT, support and engagement teams with the visibility to confidently act on conversational data across all communication channels, improving operational efficiencies with easy and intuitive feedback loops.

Hyro for hire, available immediately

No training, no burnout, no turnover. Pre-loaded with the core capabilities you’d expect in fully onboarded employees.

Adaptive
Communications
is winning awards.

We’re consistently #1 in replacing bad chatbots and outdated IVR systems.

50M+

Successful Conversations

120M+

Minutes Saved

1100+

Bad Chatbots Replaced

Hyro is rated 4.9/5 stars in G2 reviews.

The Proof is in the performance

+85%

Automation
Rate

5.5X

ROI Within 6
Months

+40%

Agent
Productivity

-35%

Operational
Costs

7X

Faster Average

Handle Time

Integrations

Connect to your favorite tools– from critical data
sources to messaging and telephony systems

Epic Emr

Take Advantage of Epic’s Advanced APIs and Hyro’s AI Assistant to automate patient record identification, scheduling management and prescription support.

Salesforce

Set up a bi-directional sync with the world’s #1 CRM, automatically turning contact data into conversations that can seamlessly transfer to Salesforce Chat.

Enterprise-Grade conversational AI

Gain a competitive edge with industry-
leading explainability and control

GPT-4 made reliable
and ready for enterprise

The power of large language models meets Hyro’s unrivaled explainability. GPT-4 allows for unlimited search and FAQ capabilities, providing ground-breaking support for your customers. Start giving spot-on answers, on the spot, while keeping full control.

Privacy and security
for total peace of mind

The highest standards of privacy and data security exist here–that’s why the world’s most responsible organizations trust us. With HIPAA compliance, GDPR compliance, and SOC-2 Type II certification all in tow, you can automate without worry.

Soak up insights from leading healthcare executives as they dish on emerging technologies and digital strategies that are pushing the patient journey to new heights.

How Liberty Hospital Puts Patients First Through Technology And Training

Episode 23 How Liberty Hospital Puts Patients First Through Technology and Training

Featuring Gretchen Britt, Vice President, Information Technology, Liberty Hospital

Automate routine communications to unlock
a more productive and profitable workforce.