Last updated August 01, 2020
Thank you for choosing to be part of our community at Hyro AI Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at [email protected].
I. When you browse or visit our website, www.hyro.ai (“Website”)
II. When you make use of, or interact with, our Website
A. When we process your job application
B. When you subscribe to our newsletter or mailing list
C. When you contact us (e.g. customer support, etc.)
D. When you request a demo
III. When you make use of, or interact with the Hyro conversational AI platform and/or SDK (“Services”)
A. When you create an account, log in and purchase our Services
B. When you create administrators for your use of the Services
C. When your administrator user create users for your use of the Services
D. When you are an end user of a Customer that uses the Services
IV. When you attend a marketing event and provide us with your personal data
V. When you exchange business cards with us
VI. When we use the personal data of our service providers (e.g. contact details)
VII. When we use the personal data of our resellers, distributors, agents and/or finders (e.g. contact details)
VIII. When we use the personal data of our customers (e.g. contact details)
IX. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
Table of Contents:
- Relationship with Customer
- What information we collect, why we collect it, and how it is used
- How we protect and retain your personal data
- How we share your personal data
- Additional information regarding transfers of personal data
- Your privacy rights
- Use by children
- How can I delete my account?
- Interaction with third party products
- Log files
- Analytic tools
- Specific provisions applicable under California privacy law
- How to contact us
RELATIONSHIP WITH CUSTOMER
WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
For the full list of what information we collect, the reasons we collect it, and how it is used, please see our Privacy Information Chart.
Finally, please note that some of the above-mentioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
HOW WE PROTECT AND RETAIN YOUR INFORMATION
We have implemented appropriate technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your personal data -
HOW WE SHARE YOUR PERSONAL DATA
In addition to the recipients described above, we may share your personal data as follows:
To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or
Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).
Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.
ADDITIONAL INFORMATION REGARDING USE OF PERSONAL INFORMATION
We will use your Personal Information to provide and improve our Website, to send you marketing/advertisement communications that we believe may be of interest to you, to contact you in connection with the Website and certain programs or offerings that you may have registered for, and to identify and authenticate your access to the parts of the Website that you are authorized to access.
We may use your designated email address to: (i) send you updates or news regarding the Website and our products; and/or (ii) respond to a “Contact Us” or administrative request (for example, to change your password).
HOW CAN I DELETE MY ACCOUNT?
Should you ever decide to delete your Account, you may do so by emailing [email protected]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.
USE BY CHILDREN
We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].
INTERACTION WITH THIRD PARTY PRODUCTS
We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
Firebase Analytics. We also use “Google Analytics for Firebase”. By enabling this tool, we enable the collection of data about App Users, including via identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS), cookies and similar technologies. We use the information we get from Google Analytics for Firebase to maintain and improve our App(s). We do not facilitate the merging of personally-identifiable information with non-personally identifiable information unless we have robust notice of, and your prior affirmative (i.e., opt-in) consent to, that merger. Finally, please note that Google Analytics for Firebase’s terms (available at https://firebase.google.com/terms/) shall also apply.
AppSee. We use Appsee https://www.appsee.com/legal/terms to collect and analyze data from our services.
Google Signals. The Website uses a tool called “Google Signals” to collect information about use of the Website. When we activate Google Signals, some existing Google Analytics features are updated to also include aggregated data from Google users who have turned on “Ads Personalization” (Ads Personalization available at https://support.google.com/ads/answer/2662856/). Audiences that we create in Google Analytics and publish to Google Ads and other Google Marketing Platform advertising products can serve ads in cross device-eligible remarketing campaigns to Google users who have turned on Ads Personalization. Google Analytics collects additional information about users who have turned on Ads Personalization, base across device types and on aggregated data from users who have turned on Ads Personalization. The data is user based rather than session based. The Cross Device reports include only aggregated data. No data for individual users is ever exposed. You can modify your interests, choose whether your Personal Data is used to make ads more relevant to you, and turn on or off certain advertising services in the Ads Personalization link above.
Facebook Custom Audience
Advertising Partners. Through our services, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile/website identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal data with third party advertising partners, you may let us know.
We reserve the right to remove or add new analytic tools.
SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
Our California Do Not Track Notice: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers
Deletion of Content from California Residents: If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or personal data you have publicly posted. If you wish to remove such content or personal data and you specify which content or personal data you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you may not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or personal data you have posted and that there may be circumstances in which the law does not require us to enable removal of content.
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected]