REPORT

Insights from Hyro’s COVID-19 Virtual Assistants Across US Healthcare Systems

Insights from Hyro’s COVID-19 Virtual Assistants Across US Healthcare Systems

Learn how patients responded to COVID-19’s outbreak in the US, as told through thousands of patient interactions with Hyro’s AI assistants.
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Introduction

On March 19th, 2020—on the heels of the World Health Organization (WHO) officially declaring the coronavirus a worldwide pandemic—we launched our free COVID-19 Virtual Assistant for healthcare systems. 

The following report is based on the analysis of a random sample of 2,000 patient conversations across active COVID-19 Virtual Assistants, providing impartial and pointed insights into patient engagement with their health providers during the COVID-19 crisis.

What's Inside?

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Top keywords, categories & patient queries regarding COVID-19

Growing interest and demand, as well as confusion, surrounding the topic of testing

Frequently asked patient questions as indicators of patient priorities & activities

Patients’ response to hospital policy changes and disruption of ongoing medical care

Full segmentation of Risk Assessment reports, according to age groups, symptoms, and degree of risk

Telemedicine, scheduling appointments, billing, and other services unrelated to COVID-19 that patients were looking for online

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