REPORT
Insights from Hyro’s COVID-19 Virtual Assistants Across US Healthcare Systems
Insights from Hyro’s COVID-19 Virtual Assistants Across US Healthcare Systems
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Introduction
On March 19th, 2020—on the heels of the World Health Organization (WHO) officially declaring the coronavirus a worldwide pandemic—we launched our free COVID-19 Virtual Assistant for healthcare systems.Â
The following report is based on the analysis of a random sample of 2,000 patient conversations across active COVID-19 Virtual Assistants, providing impartial and pointed insights into patient engagement with their health providers during the COVID-19 crisis.
What's Inside?
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Top keywords, categories & patient queries regarding COVID-19
Growing interest and demand, as well as confusion, surrounding the topic of testing
Frequently asked patient questions as indicators of patient priorities & activities
Patients’ response to hospital policy changes and disruption of ongoing medical care
Full segmentation of Risk Assessment reports, according to age groups, symptoms, and degree of risk
Telemedicine, scheduling appointments, billing, and other services unrelated to COVID-19 that patients were looking for online
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