Virtual summit

Digital Front
Door Day 2023

Join the brightest stars in healthcare innovation to connect,
discuss, and build the new Digital Front Door.
  • Thursday, October 26th
  • 10am ET
Register Now
Register Now

Calling all innovators

Ringing the bell
for digital innovation

For the first time ever, we’re teaming up with some of the leading tech experts in healthcare to bring you proven strategies, playbooks and success stories from the front lines of virtual patient access and engagement.

 

7 hours, 30 speakers, 16 sessions, and one opportunity to take part in the only virtual summit dedicated to the Digital Front Door.

Unlock the answers to
your most burning questions

How can I safely and responsibly integrate generative AI into my Digital Front Door strategy?

What will the next five years in digital patient engagement and experience look like?

What trends should I expect to see in 2024? What trends am I missing right now?

How do I automate my contact centers without jeopardizing patient satisfaction and employee trust?

What does a successful Digital Front Door look like? How do I accurately measure its success?

How can I meet patients' digital expectations when I'm struggling to hire and retain support staff?

Meet our speakers

The leaders who hold the key

  • Tressa Springmann

    SVP & Chief Information and Digital Officer at LifeBridge Health

  • Aaron Miri

    SVP, Chief Digital and Information Officer at Baptist Health

  • Taylor Hamilton

    Senior VP and Chief Consumer Officer at Ballad Health

  • Craig Richardville

    Chief Digital and Information Officer at Intermountain Health

  • Edward Marx

    Chief Executive Officer at
    Marx Advisory

  • Zafar Chaudry

    SVP, Chief Digital and Information Officer at Seattle Children's

  • Khalid Turk

    Chief Healthcare Info Tech Officer at County of Santa Clara Health System

  • Patrick McGill

    EVP, Chief Transformation Officer at Community Health Network

  • Elbridge Locklear

    SVP and Chief Information Officer, Summa Health

  • Julian Ammons

    Director of IT, Digital, Cloud Development & Operations at Baptist Health

Join Your Peers

Who's attending?

IT

Leaders

Patient Access

Leaders

Marketing

Leaders

Digital Strategy

Leaders

Operations
Leaders

Agenda

Behind every door,
there's a story to be told

  • Opening Remarks: The Digital Front Door in 2024 Session

    Time to bust open the door! We're kicking off with a keynote from Israel Krush, Hyro's CEO and Co-Founder, exploring the present state of the Digital Front Door, how GPT has changed the game going into 2024, and Hyro's pivotal role in reshaping the approach to AI implementation.

    • Israel Krush

      Co-Founder & CEO at Hyro

    • Israel Krush

  • Please Use Responsibly: Laying the Groundwork for Safe Generative AI Adoption in Healthcare Keynote Panel

    Generative AI may be key to unlocking the Digital Front Door's full potential, but without the right safeguards in place, it can cause tangible harm. Be part of the process as three of the leading voices in digital health chart a blueprint for safe generative AI adoption.

    Watch the full session

    • Aaron Miri

      SVP, Chief Digital and Information Officer at Baptist Health

    • Edward Marx

      Chief Executive Officer at Marx Advisory

    • Donna Roach

      Chief Information Officer at University of Utah Health

    • Jon Freedman

      Principal at Chartis

    • Aaron Miri

    • Edward Marx

    • Donna Roach

    • Jon Freedman

  • Healthcare's Digital Evolution: Merging the Digital Front Door & Generative AI Session

    Hear from thought-shaper Khalid Turk as he uncovers the intricate ways in which the convergence of the Digital Front Door and generative AI will usher in a new age of unprecedented efficiency, personalization, and innovation in healthcare.

    Watch the full session

    • Khalid Turk

      Chief Healthcare Info Tech Officer at County of Santa Clara Health System

    • Khalid Turk

  • A Virtual Concierge: Staffing Your Digital Front Door with AI Web Assistants Breakout Rooms

    Join CIO Elbridge Locklear for a behind-the-scenes glimpse into Summa Health's journey to "staff" their Digital Front Door with AI web assistants. Pick up best practices that Locklear and his team perfected through continuous optimization.

    Watch the full session

    • Elbridge Locklear

      SVP Chief Information Officer at Summa Health

    • Elbridge Locklear

  • Why Your Digital Front Door Needs to Be Mobile Breakout Rooms

    A mobile-optimized website or patient portal isn’t enough. With mobile app usage continuing to grow in 2024, your patients EXPECT an app offering. Learn how Piedmont Healthcare and others have elevated patient engagement through their mobile-first digital strategy.

    Watch the full session

    • Lea Chatham

      VP Marketing at Gozio Health

    • Lea Chatham

  • Automate and Elevate: A Call Center's Path to Success Session

    Take a front-row seat as Intermountain Health's Chief Digital and Information Officer, Craig Richardville shares his learnings on successfully automating call center operations and achieving ROI-positive results.

    Watch the full session

    • Craig Richardville

      Chief Digital and Information Officer at Intermountain Health

    • Michael Blumental

      CRO at Hyro

    • Craig Richardville

    • Michael Blumental

  • Lunch N' Learn: A Sneak Peek Into Hyro's Product Roadmap Session

    Anyone else starving? Grab some lunch, unwind, and enjoy a never-before-shared sneak peek into Hyro's product roadmap. Ask your questions, make your suggestions, and get to know the minds behind our product strategy.

    • Rom Cohen

      Co-Founder & CIO at Hyro

    • Uri Pintov

      VP Product at Hyro

    • Rom Cohen

    • Uri Pintov

  • The Key to the Digital Front Door? Spoiler Alert: It's the Data Session

    With the digital front door becoming one of the most critical priorities, the challenge now becomes how to move from strategy to reality. Join Graham Gardner, CEO, Kyruus, Patrick McChill, CTO, Community Health Network, and Dr. Rupal Gupta, Clinical Services Director, Kyruss, to learn practical strategies for managing the most important piece of the puzzle – the data. These industry leaders will share their experiences in provider data management and provide some best practices to truly make data a growth driver to fuel a successful initiative.

    Watch the full session

    • Patrick McGill

      Chief Transformation Officer at Community Health Network

    • Graham Gardner

      CEO at Kyruus

    • Dr. Rupal Gupta

      Clinical Services Director at Kyruus

    • Patrick McGill

    • Graham Gardner

    • Dr. Rupal Gupta

  • Fireside Chat: Tips for Success with Your Peers - IT & Digital Leaders Breakout Rooms

    This fireside chat is for those of you who think about AWS on a cloudy day, spit out "EHR!" when someone says Epic, and are only bothered by bugs if they're in your IT system.

    Watch the full session

    • Sara Meinke

      Sr. Director, Enterprise IT Ambulatory Network Innovation at Baptist Health

    • Pete D’Addio

      Director of Enterprise Technology at Moffitt Cancer Center

    • Sara Meinke

    • Pete D’Addio

  • Fireside Chat: Tips for Success with Your Peers - Patient Engagement & Access Leaders Breakout Rooms

    This fireside chat is for those of you who won't rest until PSAT is at 100 and currently have one tab open on Q3 patient surveys, and five others on various analytics dashboards trying to find weak points in your patient engagement flows.

    Watch the full session

    • Adrienne Woods

      Director, Digital Engagement at Hackensack Meridian Health

    • Sally Ann Frank

      Worldwide Lead at Microsoft for Startups

    • Jennifer Ruschman

      AVP, Digital Health at Cincinnati Children's Hospital Medical Center

    • Adrienne Woods

    • Sally Ann Frank

    • Jennifer Ruschman

  • Fireside Chat: Tips for Success with Your Peers - Call Center & Operations Leaders Breakout Rooms

    Ring ring! This is your call to join your peers at a fireside chat dedicated to people who speak in code like AHT and FCR and who fight a constant battle between a minute saved vs. a better experience provided.

    • Julian Ammons

      Director of IT, Digital, Cloud Development & Operations at Baptist Health

    • Omar De La Cruz

      Former Director, Customer Care Contact Center at Adventist Health

    • Julian Ammons

    • Omar De La Cruz

  • The Power of Personalization and Technology in the Healthcare Consumer Journey Breakout Rooms

    The healthcare consumer journey is evolving rapidly. Economic uncertainty and regulatory changes are influencing patient behaviors and decision-making processes. An increased focus in healthcare consumerization with more informed and selective patients, has led to a demand for more personalized care paths. The rise of local search engine optimization and voice search is changing how patients find their healthcare providers. Mobile devices have become critical touchpoints, emphasizing the need for mobile-optimized experiences. Integrated campaigns that focus on patient engagement and leverage advanced marketing technology, are reshaping the healthcare consumer journey.

    Watch the full session

    • Taylor Hamilton

      Senior Vice President, Chief Consumer Officer at Ballad Health

    • Molly Luton

      Chief Marketing and Communications Officer at Ballad Health

    • Taylor Hamilton

    • Molly Luton

  • Seattle Children’s Digital Front Door: The Key to a More Connected and Patient-Centered Healthcare System Breakout Rooms

    Seattle Children's Digital Front Door is powered by technology but is much more than just a collection of digital tools. In his keynote session, Dr. Zafar Chaudry urges you to view the Digital Front Door as more than just a strategy but as a whole new way to think about healthcare.

    Watch the full session

    • Zafar Chaudry

      SVP, Chief Digital and Information Officer at Seattle Children's

    • Zafar Chaudry

  • The Next 5 Years in Healthcare: Predictions, Trends & Forward-Looking Indicators Keynote Panel

    As Digital Front Door Day comes to a close, this A-team of visionaries cast their predictions for the next five years of healthcare. Grab your notepads, keep track, and check back in 60 months to see which ones they got right.

    Watch the full session

    • Tressa Springmann

      Chief Digital and Information Officer at LifeBridge Health

    • Tom Lawry

      Leading Healthcare AI Transformation Advisor; Best-Selling Author

    • Roger Jansen

      Chief Strategic Growth Officer at Michigan State University Health Care

    • Adam Cherrington

      Patient Engagement and Patient Voice at KLAS Research

    • Tressa Springmann

    • Tom Lawry

    • Roger Jansen

    • Adam Cherrington

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