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The Next Five Years in Healthcare: Predictions, Trends & Forward-Looking Indicators

The Next Five Years in Healthcare: Predictions, Trends & Forward-Looking Indicators

Watch the recording of our closing keynote panel from Digital Front Door Day 2023, as Tressa Springmann, Roger Jansen and Tom Lawry cast their predictions for the next five years of healthcare IT and digital.


  • Tressa Springmann, SVP, Chief Information & Digital Officer at LifeBridge Health
  • Tom Lawry, Leading Healthcare AI Transformation Advisor; Best-Selling Author
  • Roger Jansen, Chief Strategic Growth Officer, Michigan State University Health Care


Moderated by Adam Cherrington, Vice President of Digital Health at KLAS Research.

Panel Highlights

Navigating Healthcare Challenges: AI's Transformative Role

The panel kicked off by acknowledging the significant challenges facing healthcare, such as staffing shortages, financial margins, safety concerns, and data security. Tom Lawry highlighted the positive impact of predictive AI on healthcare, particularly in automating administrative tasks, allowing doctors and nurses more time with patients. Tressa Springmann emphasized the importance of aligning promising innovations with a clear return on investment due to financial constraints in the industry. Roger Jansen discussed the successful utilization of AI in remote patient monitoring, providing valuable insights into patient care outside of the clinical setting.


Tressa Springmann shared a success story of implementing touchless check-in processes, which streamlined patient experience, resulting in cost savings and improved data collection. Roger Jansen emphasized the potential of AI in driving value-based care models, enabling healthcare providers to focus on what truly matters in terms of patient outcomes.

Short, Medium, and Long-Term Vision for Healthcare:

The panelists advocated for a shift from sick care to preventive healthcare, emphasizing the importance of keeping people healthy for as long as possible. They called for a move towards consumer-centric and employer-driven healthcare models, with transparency in pricing and standardized costs being crucial components. Tom Lawry highlighted the potential of AI in managing health and preventing conditions like diabetes, citing examples from Singapore’s proactive approach.

The Future of Patient Records: Data Accessibility and Proprietary Interests

Tressa Springmann expressed a strong belief in shifting the control of patient records from health systems to the consumers, allowing individuals to choose who has access to their health information.


The panelists highlighted the challenge of data accessibility in healthcare. They emphasized that the main obstacle is not technological limitations, but rather the proprietary interests of healthcare organizations and vendors. The discussion revolved around the potential for more fluid data sharing and the need to break down barriers to enable innovation.

Patient-Centric Care and Self-Scheduling

The importance of patient-centric care was emphasized, with a specific focus on the ability for patients to schedule their own appointments. The panelists acknowledged the challenges of availability and shortages in healthcare, but emphasized that technology exists to support patient self-scheduling. They also highlighted the need for leadership and guidance in implementing these solutions.


The panelists discussed the prevailing focus on market share in healthcare organizations, sometimes at the expense of considering patient preferences. They pointed out that in many cases, patients have limited choices due to factors like certificate of need regulations, which can limit competition. This centralized approach can lead to increased prices and decreased satisfaction and quality of care.

Hybrid Model for Healthcare Delivery:

The panelists highlighted the importance of a hybrid model in healthcare delivery. While digital tools and telehealth are valuable, there are certain aspects of healthcare that still require in-person interactions and examinations. They emphasized the need to strike a balance and not solely rely on digital solutions for all healthcare needs.

Governance in AI and Data Usage:

The discussion touched on the need for effective governance in the use of AI and data in healthcare. The panelists stressed the importance of responsible AI implementation and transparency in data usage. They also mentioned efforts to create indices for rating large language models in terms of responsible AI and transparency.

The Challenge of Education and Upskilling:

The panelists highlighted the need for education and upskilling in healthcare, both for providers and consumers. They pointed out that understanding and adopting new technologies like AI is crucial for driving positive change in the industry. This education should focus on the practical applications of digital tools and how they can improve patient outcomes.

Trends in Healthcare for 2024: Embracing AI as a Superpower

The panelists discussed upcoming trends in healthcare for 2024. They emphasized the importance of focusing on the integrity of data, making it more consumer-friendly, and avoiding the proliferation of point solutions. Additionally, they highlighted the need for leaders to become change experts, capable of driving transformation within their organizations.


The panelists concluded by encouraging healthcare professionals to embrace AI as a tool to empower both clinicians and consumers. They emphasized that resistance to AI is futile, as it is an inevitable part of the future of healthcare. Instead, they advocated for leaning into AI adoption and finding ways to use it as a superpower to enhance the quality and efficiency of care.

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