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How LifeBridge Health Bridges the Gaps of Digital Literacy

Featuring Tressa Springmann, SVP, Chief Information & Digital Officer at LifeBridge Health

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On The Agenda:

Tressa Springmann, Senior Vice President and Chief Information and Digital Officer at LifeBridge Health, lets us in on her daily mission to meet patients where they are, while taking into consideration their varying levels of digital literacy. After all, she's at the forefront of providing access to care across all generations, and some folks are still used to the "old way of doing things". Tressa holds a strong belief that the patient should be viewed as a digitally enabled participant, a notion that digital healthcare executives should consider when designing the patient journey. She discusses the importance of balancing digitization, humanization, and personalization. We top the episode off with emerging technologies in healthcare and the ones she predicts to see on the horizon, and shares her best practices for leadership in the workspace (and life in general).

Topics:

00:00 - 05:53

Tressa's professional journey in healthcare

05:53 - 11:45

Then and now: the evolution of the patient journey

11:45 - 16:06

How LifeBridge Health gives access and choice to the consumer

16:06 - 19:11

Digital literacy barriers and how to bridge them

19:11 - 27:54

Bullish or bearish: Tressa places her digital bets on emerging technologies

27:54 - 32:14

Let's get personal: Tressa shares her secret sauce to success

32:14 - 34:15

Advice for the future's digital healthcare executive

Topics:

00:00 - 05:53

Tressa's professional journey in healthcare

05:53 - 11:45

Then and now: the evolution of the patient journey

11:45 - 16:06

How LifeBridge Health gives access and choice to the consumer

16:06 - 19:11

Digital literacy barriers and how to bridge them

19:11 - 27:54

Bullish or bearish: Tressa places her digital bets on emerging technologies

27:54 - 32:14

Let's get personal: Tressa shares her secret sauce to success

32:14 - 34:15

Advice for the future's digital healthcare executive

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About the host
Liat Kozuch
Liat Kozuch
Podcast Host, Hyro

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

About the speaker
Tressa Springmann
Tressa Springmann
SVP, Chief Information & Digital Officer

Tressa Springmann has been Chief Information Officer for Lifebridge Health since 2012. Further she has had responsibility as Senior Vice President over HIM as well as the system’s Call Centers/Virtual Hospital in Maryland, the Philippines and Israel. Tressa is Chairman of the Technology Committee for CRISP, Maryland’s State Health Information Exchange (HIE), has led their national network committee and a member of the Premier Member Technology Committee (MTIC). She is proud of Lifebridge 2019 ‘Most Wired’ status. Recent industry recognition includes Becker’s 2019 Top Women CIO, 2019 HIMSS Top Twenty, 2020, HIMSS 2020 Six Females to know in Healthcare IT and Beckers Top 100 CIOs.

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