Back to all Videos Home > Videos > Contra Costa Health Services Achieves 95% Success Rate in MyChart Password Resetting Contra Costa Health Services Achieves 95% Success Rate in MyChart Password Resetting Contra Costa Health Services' Data and Innovation Officer, Matt White, describes how using conversational AI across their website and call center increased ROI for the San Francisco Bay Area based health system. In the video, Matt White discusses: Why Contra Costa Health Services decided to use AI assistants across their website and call center.Reducing the call volume with automating password reset on Contra Costa Health Services patient portal, MyChart.Being adaptive with new technologies and leveraging large language models to improve site search.Saving costs and increasing ROI by deflecting calls with call center AI. Read more about Contra Costa Health Services’ success with Hyro. View more Videos Watch more See all Videos Video Conversational AI as a Catalyst for Digital Transformation in Healthcare Watch now Feb 07, 2023 Guide Adaptive Communications for Healthcare Get the Full Guide Video ChatGPT, Med-PaLM and the Impact of NLP in Healthcare Watch now Feb 08, 2023 See all Videos Unlock your digital potential with the #1 adaptive communications platform. Book a Demo
Video Conversational AI as a Catalyst for Digital Transformation in Healthcare Watch now Feb 07, 2023