Healthcare
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Hyro Announces Conversational AI for Healthcare on Salesforce AppExchange
The Hyro Team The Latest Hyro News & Updates
Hyro Announces Conversational AI for Healthcare on Salesforce AppExchange

New York, November 8, 2023 – Hyro today announces it has launched Conversational AI for Healthcare on Salesforce AppExchange, empowering healthcare providers to alleviate workforce challenges, such as inefficiency, burnout, and attrition – through AI-powered communications.

Hyro’s Conversational AI for Healthcare is available on Salesforce AppExchange. 

Hyro’s Conversational AI for Healthcare

Hyro’s Adaptive Communications Platform leverages large language models (including GPT), computational linguistics, and knowledge graphs –  bringing the latest advances in conversational AI to healthcare organizations. With Salesforce Health Cloud and Service Cloud, Hyro’s Conversational AI for Healthcare provides health systems with a 360-degree view of patient interactions and insights to enable unparalleled support for patients across voice and chat-centric channels, including call centers, websites and mobile apps. Hyro’s Conversational AI for Healthcare on Salesforce AppExchange is set to yield tangible improvements in access and engagement for patients, contact center agents, and healthcare providers as a whole.

“Hyro’s Conversational AI for Healthcare is a welcome addition to AppExchange, as it accelerates business transformation for customers by leveraging responsible, AI-powered communications to alleviate workforce challenges and bolster operational efficiency. AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs"
Alice Steinglass
Executive Vice President and General Manager, Platform, Salesforce

With this new integration, healthcare systems can ensure that patients’ needs will be served more effectively with reduced wait times, broadened self-service capabilities, and quicker resolutions to their queries. Contact center agents will be able to leverage Hyro’s AI assistants with Salesforce Health Cloud as the first point of patient contact, helping them access internal health records for autonomous identification and verification before delegating next steps. Meanwhile, at the organizational level, healthcare providers will add value by enhancing personalized interactions, optimizing workflow efficiency, reducing costs, and maximizing value – all driving exceptional patient outcomes. 

"With conversational AI tools becoming so commonplace in the enterprise, healthcare providers must strive to use AI responsibly to protect patients from disinformation. Hyro’s AI Safeguards available in this integration help health systems achieve much-needed control, visibility, and explainability.”
Israel Krush
Israel Krush
CEO & Co-Founder, Hyro

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 8,000 listings, 12 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. 

About Hyro

Hyro, a leading Conversational AI Platform for Healthcare, enables health systems to automate workflows and conversations across their most valuable platforms, services and channels—including call centers, websites, SMS, mobile apps and more. Hyro’s plug-and-play approach helps organizations recapture time and investment lost to building and maintaining chat and voice solutions. Hyro’s clients, which include Intermountain Healthcare, Baptist Health, and Novant Health, benefit from AI assistants that are 60x faster to deploy, easy to maintain and simple to scale—generating better conversations, more conversions, and revenue-driving insights. Headquartered in New York, Hyro was founded in 2018 by Israel Krush and Rom Cohen.

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