How MSU leverages innovation and tech to (actually) improve population health outcomes

As a former clinician, roger always wondered if there are other ways to do things, and moving towards the admin side allowed him to take a look deeper. how can we in all sincerity, create more preventative care and make sure ppl don’t just move from a pre-diagnosed stage to a fully blowed diagnosed condition. and how to leverage innovation and technology from a holistic perspective around social determinism, financial support etc and consider them innovation – that can change peoples health outcomes. allowing them to take a more broad look at how health is determined. how to stratify ppl in risk – what devices might they need to send home to ppl. excited about using higi – omnichannel platform providing an extension of healthcare services (food coupons, ride to appointments, RPM, glucose measurements) allowing to cut the gap between a visit and an interaction, and monitor ppl when they need the healthcare to interact with them more. so taking care of ppl before they need it rather than after… higi is helping patients as a puzzle piece fitting into their existing puzzle every day. the patients dont have to think about it at all – can be as simple as incentivizing patients with a 25$ coupon to take their blood pressure – or, stop by the higi kiosk while you’re at the store and take your measurements. people feel like they’re being listened to and cared for instead of being told to and diagnosed. so they’re focusing on the wellbeing of the patient and not just the diagnosed condition. using digital tools for mutual accountability, communication, trust and transparency. NPS score soared extremely high – went from average to top quartile. michigan u is weaving in digitization to help the wellness of the patient. when implementing digital projects internally, roger went thru lots of pushback from clinicians but it’s now going surprisingly well – clinicians have actually embraced it. “Have your clinicians be part of the vision creation, vs the recipients of the vision that was created.” he also speaks of how he views the US healthcare model as ‘greedy’ – shares his thoughts on what needs to change, why we need more standardization in pricing, a change in leadership and more value-based contracts.