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Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority. As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology come together; where the provider, patient, and operations come together; healthcare can help move the needle within these intersections. Tune in as we dish on the post-pandemic era, and with that, the new challenges that her clients face. Have volumes recovered to the place they were? Will the emergency-related measures put in place to make technology available to patients, continue? Are they sustainable? Will labor shortage linger? And for how long? All these topics and more, on this episode.
