Remodeling the Focus of IT: Value Makers, vs. Ticket Takers

This first episode of the Hyro Pre-ViVE Palooza mini-series starts with Michael Archuleta, Chief Information Officer at Mt. San Rafael Hospitals and Clinics. Hear about his upcoming session at ViVE: Building the Digital Transformation Plane while Flying, along with other CHIME leaders. The session will cover topics around digital transformation and the long and winding process, along with its successes, lessons learned, and opportunities to embrace digital healthcare as a visible leader of a health system. When Archuleta looks at this industry as a whole, he can’t help but notice the ongoing paradox; while healthcare is handling the most important thing, saving peoples’ lives — why are we so behind compared to other industries when it comes to the customer experience? Tune in for all this and more.