UPMC’s Strategy for End-to-End Digital Self-Service

Featuring Robert Bart,
CMIO, Health Services Division at UPMC


Robert Bart, Chief Medical Information Officer of UPMC shares his recent focus on streamlining patients’ digital experiences through end-to-end digital self-service, increasing both engagement and satisfaction. ֿ

He reveals his outlook on AI and other emerging technologies in healthcare and provides best practices for implementing digital innovation within a system; as well as measuring its success. Spoiler: it takes shared ownership along with laser-sharp operations for good execution.

Get the latest journeys from our
pioneers directly to your inbox.

About the host

Liat Kozuch

Podcast Host at Hyro

Part production junkie, part people lover, Liat's passionate about making genuine connections and amplifying peoples’ life stories. With exposure to Hyro’s champions at leading health systems, she started Patient Journey Pioneers to expose strategies from healthcare’s most influential digital leaders and C-suite executives, who share insights that are inspiring the industry to move further and faster than ever. Join the journey as Liat continues to seek the next-best-disruptor in healthcare.

About the speaker

Robert Bart

CMIO, Health Services Division at UPMC

Dr. Bart joined UPMC as chief medical information officer in 2017, after previously serving as the first CMIO for the Los Angeles County Department of Health Services and chief medical officer at Cerner Corp. A practicing critical care medicine physician at UPMC Children’s Hospital of Pittsburgh, he oversees UPMC’s industry-leading efforts to advance the use of electronic health records, as well as other technologies to improve the quality, safety and efficiency of patient care.

Listen to more episodes

Listen to more episodes

Be a pioneer. Bring better
digital roadmaps back to
your healthcare organization.