A Critical Diagnosis of US Healthcare Call Centers

In the State of Healthcare Call Centers 2023 Report, we surveyed 200 call center managers, directors, and C-suite executives to gain the most comprehensive and accurate analysis of the current state of call centers in the industry. What we discovered is a crucial segment of the US healthcare system grappling with extreme staff burnout and turnover, outdated technologies, and mounting internal pressure to prove call center value and ROI.

The old way of doing things just isn’t working anymore, and on the eve of the greatest labor shortage the healthcare industry has ever faced, it isn’t sustainable. 

In this webinar, held on August 9, 2023, we dove alongside industry experts into the exclusive findings in the report and their implications on call center operations and patient engagement.