Back to all Videos Home > Videos > Hyro’s Responsible AI Revolutionizes Patient Assistance at Baptist Health Hyro’s Responsible AI Revolutionizes Patient Assistance at Baptist Health Watch Baptist Health's SVP, Chief Digital & Information Officer, Aaron Miri describing how working with Hyro is a win-win-win situation for the Florida-based health system: from technological improvements, to higher patient satisfaction all the way to actual hard ROI. In the video, Aaron Miri discusses: Automation of Simple, Repetitive Support InteractionsHow Baptist Health transitioned from handling high call volumes manually to automating processes with Hyro, focusing on improving patient experience by addressing common issues like password resets and appointment assistance.Why Hyro’s Approach to Responsible AI is key for Baptist HealthAaron Miri emphasizes the importance of responsible artificial intelligence and transparency in technology partnerships, highlighting the need for vendors who are willing to show the inner workings of their AI algorithms and collaborate openly with their clients.Enhanced Patient Experience with Conversational AIBy implementing Hyro’s solutions seamlessly into Baptist Health’s workflows, Miri notes a significant improvement in patient satisfaction rates, as patients feel heard, supported, and engaged throughout their interactions with the AI assistant.The Impressive Cost Savings for Baptist HealthMiri points out the immediate financial benefits realized through automation with Hyro, citing nearly a million dollars in savings and improved internal service level agreements, ultimately leading to a triple win scenario of improved technology, higher patient satisfaction, and tangible return on investment. View more Videos Watch more See all Videos Video Laying the Groundwork for Safe Generative AI Adoption in Healthcare Watch now Oct 30, 2023 Webinar From Cost Center to Value Generator: Transforming Healthcare Contact Centers with Salesforce & Conversational AI Watch now Nov 16, 2023 Video Contra Costa Health Services Achieves 95% Success Rate in MyChart Password Resetting Watch now Jul 18, 2023 See all Videos Unlock your digital potential with the #1 adaptive communications platform. Book a Demo
Webinar From Cost Center to Value Generator: Transforming Healthcare Contact Centers with Salesforce & Conversational AI Watch now Nov 16, 2023
Video Contra Costa Health Services Achieves 95% Success Rate in MyChart Password Resetting Watch now Jul 18, 2023