Leveraging Online Scheduling & Conversational AI to Reduce Administrative Burden

Recording of Hyro's joint live webinar with Kyruus, featuring Mona Baset, VP Digital Services at Intermountain Healthcare.

The solution: continuous product discovery.

Staffing shortages are affecting major organizations across the US, presenting new challenges particularly for health providers. Meanwhile, patient access teams are still expected to deliver quality, accessible and quick care.

A shift to digital self-service has become a must-have for health systems to meet consumers’ expectations and internal challenges alike.

Among the topics we covered:

Where consumers are looking for care and how they prefer to access it
Why self-service options are key for patient and staff satisfaction
How Legacy SCL (now legacy SCL Health (now Intermountain) Healthcare) is using online scheduling and conversational AI to decrease burden on administrative resources